Fallon R. Email & Phone Number

Texas, United States

Responsible for building and managing a Quality Assurance team that supports Digital Optimizations and ensures we deliver exceptional service to our clients. Perform quality audit assessment. Develop, mentor and coach team membersOperational Reporting, Value Assessments (Silver and YP audits)Make recommendations to improve processes and procedures specific to quality control. Coordinate necessary training and request documentation as neededResponsibilities include planning, organizing , staffing, coaching, developing, assessing, and controlling the daily operations and staff of the Quality Assurance team Audit 200 calls weekly Coached and influenced a team of 102 members monthly Project management Solution driven Liaison to communicate and resolve opportunities and incorporate strategies

Completes Audits of Wal-Mart suppliers to find and determine if financials were received during negotiated periodsConducts deductions due to amounts that were discovered due to Wal-MartNotify suppliers of claims and follow up with suppliers on open claim Processes claims for buyers after sending rebuttals to suppliersOperational risks reviewPrimary focus on systems and processes use of Six Sigma as a tool (define, measure, analyze, improve, and control)Small scaled project managementBuilding relationships with buyers and suppliers KPI

United States

Ran reports from SAP, TSO, and Remedy to scrutinize events that affect the business or opportunities with vendor’s account Analyzed purchase orders, receiving, claims and deductions to determine if deductions or accurate. Also prepares reports of findings to vendor or uses best judgment to determine if escalation to business area is needed Processed over 300 vendor questions weekly. Ensuring resolution or escalation. Also provided feedback for KANA IQ Development a tool used to find information pertinent to resolving financial questions and opportunities.Researched information regarding supplier questions on deductions, debit balance, coop agreement and invoicing uses expertise to find root cause and make recommendations on how to resolve. Assisted vendor with payment status or reason for deduction charges Collaborated with suppliers on reason for deduction and how to dispute. Also assisted store associates with questions on Financial Books. i.e. General Journal Used judgment on whether ticket should be escalated to business area for further research

United States

Led the 120 Frequently Asked Optical Insurance question project. This project became a useful tool for new associates, veteran associates and stores to find the resolution to common opportunities. Discovered Financial Shared Services using and invalid chargeback code. Saving Contact Center calls from almost 4,000 Vision Centers. This resulted in saving the company $28,000.00. Key over 1300 Plans into Vision Center Optical BOSS system.Expert in customer care/communications, problem solving, relationship building and user training and support.

Bachelor Of Applied Science (Basc), Human Resources Development

Associate Of Science (As), Business Administration And Management, General