Fallon Shields Email & Phone Number

Meridian, Idaho

Meridian, Idaho

Boise, Idaho Area

• Process customer payments in a professional and secure manner• Provide timely customer service to educate customers on their account obligations• Guide customers through online registration and self-managing their account• Troubleshoot customer concerns and navigate them to the correct departments for the quickest resolution

Boise, Idaho Area

• Make outbound and inbound calls to clients to help collect payments on existing accounts• Use computer skills to navigate customers to the correct department• Help de-escalate upset clients to get to the root of the issue for positive resolution• Provide quick and positive experiences for each client

Boise, Idaho Area

• Utilize customer service skills to provide customers with the best travel experience possible• Process orders and take payments for airline tickets, car rentals and hotel stays• Build rapport and provide customer service while connecting to proper department for questions outside of travel.

Meridian, Id

• Provide quick and positive responses to each customer’s request• Process orders and take payments on customer accounts• Analyze individual customer usage, requests, and complaints to retain and build rapport• Utilize written skills to communicate through e-mail to internal and external customers• Manage data systems to keep customer information up to date

Boise, Idaho Area

• Mentor a team by providing feedback, training, and support to help meet personal, team, and company goals• Track time and prepare payroll reports for teams through Excel and payroll systems• Provide support in finding positive outcomes in negative situations for employees and customers• Utilize written and verbal communication skills to build employee and customer rapport while following company policies and showing empathy and understanding• Work with our quality assurance team to calibrate scoring and ensure our team and center is scoring calls and coaching based on contractual expectations• Attend continuous trainings on new products, services, technical support, and customer-relations to ensure we are providing successful resolutions and service• Audit payroll, attendance, and scorecards as well as assist with any other projects that may come up• Assist managers with filing, contacting internal and external employees, faxing, and preparing training and coaching materials

Master'S Degree, Project Management

Bachelor'S Degree, Project Management