Fallon Chan Email & Phone Number

Greater New York City Area

• Decreased automated testing suite run time by 10% by improving test data sets• Developed and maintained automated scripts promoting reusable components and maintainability.• Created and maintained versioning information for every release• Worked closely with UAT testers to identify areas of testing that's required to exercise the requirements.• Deployed builds to lower environments and documented defects using Azure• Coordinated with the Server Engineering team, Devops and Deployment teams to ensure software releases were completed within a change window• Deployed and tested Windows OS/Office and other 3rd party application updates on over 1000 servers in our lower environments• Corresponded with Networking, Storage, and Server engineering teams to seamlessly migrate datacenters• Investigated issues with DevOps and the development team to quickly fix problems reported by the business• Created reports on test status and performance metrics every release• Lead the scrum team in using Agile methodology and scrum practices

New York, Ny

• Created and mainted documentation for software applications• Defined test strategy, test suites & test cases with a focus on test automation• Worked with engineer to automate manual tests • Worked with DevOps team to reproduce production issues and provided workarounds before patches were implemented• Trained new hires on proprietary software• Deployed builds to lower environments using Octopus• Documented bugs and defects using TFS• Demonstrated newly added features to business shareholders

New York, Ny

• Successfully integrated two application support teams by creating new policies and procedures• Cross trained team members on in house applications• Participated in User Acceptance Testing for new releases of our applications• Created testing and disaster recovery plans for 14 different pieces of software• Participated in weekly process improvement meetings to ensure operations run smoothly• Attended monthly meetings with third party vendors to discuss issues and to provide enhancement ideas• Created New Hire training program for analysts joining the team• Wrote knowledge base articles for in house applications as well as common issues and workarounds• Coordinate daily with developers and other IT teams to maintain our environment

• Provided technical support for 9 different in house applications• Worked interdepartmentally with in house developers, upper management, and members of the Operations team to provide workarounds and hotfixes• Closed on average 100 support tickets per week in the year 2011• Communicated to internal and external clients via phone and email to resolve issues with our flagship software• Developed reports using Microsoft SQL Server Management Studio and Oracle SQL developer

• Provided direct server support for the Equities division in the Americas• Part of an eight person team that provides level three server support to the Equities business within the bank• Interacted daily either in person or by phone with clients in order to resolve operating system and software issues• Basic knowledge of file permissions, user and group management to perform daily tasks which included file and shared folder migrations• Used TreeSize Professional 5 to give reports on share folder usage to Equities business contacts when requested• Worked as point person during a weekend long datacenter Isolation test where the primary responsibility was to ensure proper uptime of user home drive data and group share data• Created reports needed by business stream representatives by using Powershell scripts• Supported rollout of new Windows 2008 Enterprise servers• Provided desktop support if business user requested on Microsoft Office 2003 and 2007 suite products such as Outlook or Excel

• Maintained and updated the Emergency Contact System database• Utilized tools to perform daily activities such as Microsoft Access, Excel and Outlook• Interacted with subject matter experts that supported all platforms• Attended weekly Stability meetings