Fallon Chan Email & Phone Number

Greater New York City Area

• Decreased automated testing suite run time by 10% by improving test data sets
• Developed and maintained automated scripts promoting reusable components and maintainability.
• Created and maintained versioning information for every release
• Worked closely with UAT testers to identify areas of testing that's required to exercise the requirements.
• Deployed builds to lower environments and documented defects using Azure
• Coordinated with the Server Engineering team, Devops and Deployment teams to ensure software releases were completed within a change window

New York, NY

• Created and mainted documentation for software applications
• Defined test strategy, test suites & test cases with a focus on test automation
• Worked with engineer to automate manual tests
• Worked with DevOps team to reproduce production issues and provided workarounds before patches were implemented
• Trained new hires on proprietary software
• Deployed builds to lower environments using Octopus

New York, NY

• Successfully integrated two application support teams by creating new policies and procedures
• Cross trained team members on in house applications
• Participated in User Acceptance Testing for new releases of our applications
• Created testing and disaster recovery plans for 14 different pieces of software
• Participated in weekly process improvement meetings to ensure operations run smoothly
• Attended monthly meetings with third party vendors to discuss issues and to provide enhancement ideas

• Provided technical support for 9 different in house applications
• Worked interdepartmentally with in house developers, upper management, and members of the Operations team to provide workarounds and hotfixes
• Closed on average 100 support tickets per week in the year 2011
• Communicated to internal and external clients via phone and email to resolve issues with our flagship software
• Developed reports using Microsoft SQL Server Management Studio and Oracle SQL developer

• Provided direct server support for the Equities division in the Americas
• Part of an eight person team that provides level three server support to the Equities business within the bank
• Interacted daily either in person or by phone with clients in order to resolve operating system and software issues
• Basic knowledge of file permissions, user and group management to perform daily tasks which included file and shared folder migrations
• Used TreeSize Professional 5 to give reports on share folder usage to Equities business contacts when requested
• Worked as point person during a weekend long datacenter Isolation test where the primary responsibility was to ensure proper uptime of user home drive data and group share data

• Maintained and updated the Emergency Contact System database
• Utilized tools to perform daily activities such as Microsoft Access, Excel and Outlook
• Interacted with subject matter experts that supported all platforms
• Attended weekly Stability meetings