Fallon Wills Email & Phone Number

West Des Moines, IA, US

West Des Moines, Iowa, United States

Serve as Product Owner for cross-functional IT/Operations teams. Lead operations teams responsible for automation and technology solutions, including:- Robotic Process Automation (RPA) utilizing Automation Anywhere- Document Generation and Print Solutions utilizing OpenText Exstream and Empower platforms- Automated Order Entry (AOE) via Firelight, Ebix.

West Des Moines, Iowa, United States

West Des Moines, IA

West Des Moines, Iowa

Served as PM for RPA initialization project and led team through project close to go-forward BAU state.

West Des Moines, IA

Implementation and product maintenance of electronic application systems, including Firelight, Ebix AnnuityNet, and iPipeline AFFIRM for Annuities. Gained familiarity with Informatica, straight-through processing, carrier question setup on AnnuityNet AN4, DOL rule prep, and DTCC feed break/fix.

West Des Moines, Iowa

Implementation and product maintenance of electronic application systems, including Firelight, Ebix AnnuityNet, and iPipeline AFFIRM for Annuities, DTCC file setup and maintenance, and Vertex.

West Des Moines, IA

Led the conversion of annual statements to the HP Exstream (now OpenText) system, working to rationalize the existing statements into common templates, supporting a reduction in templates by over 500%. Worked with marketing, sales, compliance, business, mail services, and IT to develop common templates that best served our customers, agents, and the.

West Des Moines, IA

As part of a newly formed team, developed processes for implementing and maintaining forms across internal storage systems and external facing materials and packages for agents and customers. Served as initial point of contact for team and discussed implementation timings, design modifications, and best practices with business units.

I managed the issuance of a closed block of Structured Settlement business, including developing the process to close out all remaining cases by year-end 2010. I was the initial point of contact for agents in resolving commissions issues, securing policy documentation, providing new business quotes, servicing inforce policies. In this role, I served as the.

In a call center environment, I assisted an average of 75 customers each day with their retirement accounts transactions and questions. In this role, I provided coaching for team members in time management, task accuracy, and customer service. This position helped me develop a strong customer service focus and commitment during times of financial.

Cedar Falls, IA

I coordinated packaging and shipping of sales packages, advertising materials, and media spots within tight deadlines via UPS and USPS.

Cedar Falls, IA

I completed a summer internship program with Mudd's Client Services department. This experience allowed me to earn greater knowledge with advertising, POP and mass mailing materials, developing mock-ups, and end-to-end promotional campaigns. I also had the opportunity to work on the development of a business relationship management system that gave the.

Bachelor Of Arts - Ba, Marketing: Sales And Advertising

Activities and Societies: Alpha Xi Delta

Master Of Business Administration - Mba, Organizational Development