Ticket logs and resolution of IT-related issues by contacts via phone, email, chat;Monitoring of alerts;Ticket life cycle;Management of groups for service with support from external providers;Ticket management and escalation;Troubleshooting and service with remote computer access;Support and problem management ensuring quality indicators and customer satisfaction;Management and creation of service requests as backlog activity;Reaction and communication in cases of escalation or large-scale problems in the customer environment;Supporting market technologies in Information Security service lines and others;Teamwork and independence for user support;Communication skills for internal and external environment.

Acting in compliance with Anvisa norms and standards, watching over the Good Manufacturing Practices (GMP) and the good performance of the chemical activities in the company. Qualified in Protheus Microsiga system (TOTVS) and in the preparation of SDS.

- Research and development of natural ingredients for cosmetics, seeking new technologies;- Presentation of the company's portfolio in seminars, webinars and technical sales for key accounts;- Participation in cosmetic market fairs and events seeking new trends;- Technical support and resolution of post-sales issues, together with Quality Control and Customer Service;- Technical training to R&D and sales teams, to assist technical, sales and marketing departments.

- Lab daily routine, performing physical-chemical analysis for quality control;- Reporting data in written forms and on Protheus Microsiga system (TOTVS);- Crititcal analysis of data and problem solving attitude;- Maintenance of lab equipment.

- Teach German to experienced nurses, in order to prepare them to emigrate to Germany;- Create and prepare lesson plans;- Prepare and administer subject tests;- Provide classroom support.

- Coordination of IPPC (International Phytocosmetics and Phytotherapy Congress) in South America, a scientific congress that promotes the advancements of phytocosmetic sciences, which are based in and benefit from plant extracts, bringing academics, regulatory authorities and industry, closer to one another;- Screening of potential partner- and sponsorships for the congress;- Costing evaluation;- On-site organization and support.

- Design experiments for statistical validation based in protocol reviews and method validation reports in partnership with a Solvay research laboratory in France.- Document work and provide written technical reports.- Provide support to clients in physical-chemical, thermal and mechanical analysis of high-performance polyamides, among which DSC (differential scanning calorimetry), viscosity index, HDT (high deflection temperature), moisture content (Karl Fisher), capillary rheology, tensile strength, bending, impact test, flammability, among others.- Interface with Quality Control department using tools such as 5S for continuous improvement.- Assist performance and safety meetings and participate in risk analysis.- Provide technical training to analysts at the P&D lab.

- Teach English and German to students aged 10 to 80, from basic to advanced levels;- Provide pedagogical support for students;- Organize interactive activities to stimulate conversation in a foreign language;- Develop and apply placement tests.

- Synthesis, modification, and characterization of Niobium compounds for drug delivery in humans and as catalysts. - Analytical techniques most used: UV/VIS spectroscopy, atomic absorption (AAS), infrared (FTIR), titration, thermogravimetry (TGA).- Scholarship holder from a national funding agency (CNPq).