• Provided exceptional guest support by resolving account issues and answering product inquiries.• Maintained comprehensive knowledge of company policies to handle payments, refunds, and gift card transactions effectively.• Documented guest interactions to ensure consistent service quality and customer satisfaction.

• Managed customer accounts, addressing billing queries, product/service troubleshooting, and account upgrades.• Achieved high first-call resolution rates, contributing to positive customer service survey results.• Utilized a metrics system to track and improve call performance, consistently exceeding targets.

• Provided safe and reliable transportation for clients, optimizing routes using navigation apps.• Maintained vehicle upkeep and ensured a professional and courteous experience for all clients.• Received positive feedback for customer service and professionalism.

• Supported business clients by resolving account issues, handling billing inquiries, and processing account changes.• Delivered top-tier service, consistently achieving first-call resolution and earning high customer satisfaction scores.• Used a metrics-based system to assess call quality and improve service delivery.

• Provided care and support to homeless individuals at the Billy Shelper Center, fostering a welcoming environment.• Managed inbound calls, directing them to appropriate departments and offering resources to non-residential clients.• Obtained CPR/First Aid certification to handle emergencies effectively.

• Prevented store losses through vigilant monitoring and attention to detail.• Provided high-quality customer support and product knowledge, contributing to store efficiency.• Successfully met deadlines for inventory management and stock rotation.