Fancy Fei Email & Phone Number

Changzhou, Jiangsu, China

Key Responsibilities:• Providing customer service for SGM & SGM Tier 1 customer regarding order management and delivery issues on Sensor Products.• Monitoring SO & ISO’s OTD% and DLQ% by assessing customer’s delivery requirement v.s. make site production status• Doing short-term (3 months) accurate forecast on the basis of month-on-month sales data & customer’s production plan.• Evaluating monthly production plan per safety stock level for milk run customers and doing monthly… Show more Key Responsibilities:• Providing customer service for SGM & SGM Tier 1 customer regarding order management and delivery issues on Sensor Products.• Monitoring SO & ISO’s OTD% and DLQ% by assessing customer’s delivery requirement v.s. make site production status• Doing short-term (3 months) accurate forecast on the basis of month-on-month sales data & customer’s production plan.• Evaluating monthly production plan per safety stock level for milk run customers and doing monthly cycle-count for consignment customers.• Working with business/operations team to achieve monthly/quarterly Net Revenue goals.• Supporting PMT/Sales/DE with new projects and product upgrade projects.• Taking part in customer-organized logistics meeting, EDI training and new project kick-off at customer side, training related coworkers.Key Achievements:• Kept key customer satisfaction rate above 97%• Smoothly dealt with all SGM order switch & delivery issues during make-site line move from Shanghai to Baoying; • Successfully implemented logistics requirements in Pilot –test-run & product-breakpoint for two SGM product upgrade projects Show less

Changzhou, Jiangsu, China

Key Responsibilities:• Maintaining exsisting key accounts: doing regular visits, sample tests and on-site complaint investigation • Assisting APAC Key Account Manager to prepare quotaion, maintain monthly and yearly sales report, analyze sales performance, do new year budget.• Reception for Key Account Audit, including doing company introduction presentation and coordinating all departments to be audited; Reception to Key Account Managers from EMEA, Belgium, US to China for… Show more Key Responsibilities:• Maintaining exsisting key accounts: doing regular visits, sample tests and on-site complaint investigation • Assisting APAC Key Account Manager to prepare quotaion, maintain monthly and yearly sales report, analyze sales performance, do new year budget.• Reception for Key Account Audit, including doing company introduction presentation and coordinating all departments to be audited; Reception to Key Account Managers from EMEA, Belgium, US to China for business communication.• Responsible for meeting appointment, itinerary making, meeting minutes and interpretation for APAC Key Account Manager’s meeting with Chinese key accounts.Key Achievements:• Significantly increased share of wallet in existing accounts.• Supported Key Account Sales Manager to win new business from BASF, Akzo Nobel, DSM, etc.• Continuously improved customer satisfaction in regards of delivery, quality issue solving and new product development. Show less

Changzhou, Jiangsu, China

Key Responsibilities:• Tracking orders receiving from customers until delivery• Handling customer samples checing and coordinating customer claims• Responsible for Customer Satisfaction Survey, collecting sorting and analyzing feedbacks• Supporting with English technical data sheet creation ( product types, sizes, material, property and drawing) and quotation sheet.Key Achievements:• improved the on-hand customer satisfaction rate from 85% to 95% regarding… Show more Key Responsibilities:• Tracking orders receiving from customers until delivery• Handling customer samples checing and coordinating customer claims• Responsible for Customer Satisfaction Survey, collecting sorting and analyzing feedbacks• Supporting with English technical data sheet creation ( product types, sizes, material, property and drawing) and quotation sheet.Key Achievements:• improved the on-hand customer satisfaction rate from 85% to 95% regarding the customer service in one year Show less