- Manage L1 support for all Unilever Indonesia customers, in Indonesia Region (about 700 Distributors).- SLA case monitoring- Manage and lead the meeting bridge with foreign developer (India & Pakistan) to push and solve the issue- Urgent issue handling 24/7- Southeast Asia monthly meeting to share our achievement and update.- SnD Pro ERP support with integration- Daily follow up- Weekly meeting with Developer team to share our pending and news update.

Design social media concept, design promotion for business (like flyer, banner, poster and etc.Decoration and design event plan of company event.I'm following all about industry 4.0.

Manage and monitoring Toyota Global Network for Asia Pacific region:- Manage active directory exchange server- Handle ticketing system (Mycase, Zendesk, Jira, & Freshdesk)- Symantec and Trend Micro antivirus- End point security (Ivanty) - Remote support to access virtual server and trouble shooting to end user.- Monthly report management.- Escalation to high level (Singapore and Japan) - Troubleshooting Windows & MAC OS.- VPN application support- TMAP… Show more Manage and monitoring Toyota Global Network for Asia Pacific region:- Manage active directory exchange server- Handle ticketing system (Mycase, Zendesk, Jira, & Freshdesk)- Symantec and Trend Micro antivirus- End point security (Ivanty) - Remote support to access virtual server and trouble shooting to end user.- Monthly report management.- Escalation to high level (Singapore and Japan) - Troubleshooting Windows & MAC OS.- VPN application support- TMAP Gateway server management (Toyota gateway server)- Windows server management Azure.- Windows server 2012 R2, 2016 & 2019- SLA managementManagement experience:- Troubleshooting list and countermeasure.- Duty roster management for Shifting working hour 24/7.- Weekly meeting with high level management and customer.- Provide and monitor all monthly report to customer- Collect monthly trouble list to improve our service- Daily operation schedule plan Show less

As Support Desktop Engineer. Receiving call from customers (PT. Unitedtractors. Tbk). - Troubleshooting issue from customer directly.- First level network problems (LAN/WAN)- Maintenance all PC and Laptop of customer.- Maintenance all IT device like printer, scanner, smartphone, tablet, computer.- Software/Hardware troubleshooting- Set up meeting environment.- Zimbra, Microsoft Exchange server.- Microsoft application- Thunderbird mail client.- IP… Show more As Support Desktop Engineer. Receiving call from customers (PT. Unitedtractors. Tbk). - Troubleshooting issue from customer directly.- First level network problems (LAN/WAN)- Maintenance all PC and Laptop of customer.- Maintenance all IT device like printer, scanner, smartphone, tablet, computer.- Software/Hardware troubleshooting- Set up meeting environment.- Zimbra, Microsoft Exchange server.- Microsoft application- Thunderbird mail client.- IP printer.- On site to the branch office. Show less