Customer Service System Support
Current
Jun 2024 - Present
AeroLeads people directory · profile
Fandy Achmad Email & Phone Number
Customer Service System Support at Zanroo Tech Indonesia
at
Zanroo
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service System Support at Zanroo Tech Indonesia
Location
Gambir, Jakarta, Indonesia
Company size
Who is Fandy Achmad? Overview
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Quick answer
Fandy Achmad is listed as Customer Service System Support at Zanroo Tech Indonesia at Zanroo, a company with 129 employees, based in Gambir, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Fandy Achmad.
Fandy Achmad previously worked as Customer Service System Support at Zanroo and Advisor II, 1st Layer Email Merchant Care at Gojek. Fandy Achmad holds Architecture from Smkn 1 Mandau.
Company email context
Email format at Zanroo
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Zanroo
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Profile bio
About Fandy Achmad
I am a professional committed to providing exceptional service. With 10 years of experience in thecustomer service industry, this has allowed me to develop excellent verbal and written communicationskills. Being used to pressure allows me to control situations well and have problem-solving skills, stronganalytical skills, and the ability to adapt quickly. I am currently studying in my 6th semester at PamulangUniversity.
Current workplace
Fandy Achmad's current company
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Zanroo
8 roles
Fandy Achmad work experience
A career timeline built from the work history available for this profile.
Advisor Ii, 1St Layer Email Merchant Care
- Handling reports or emails from merchants with a target of 120 tickets or reports per day.- Floor monitoring if the team leader is not on duty.- Reporting incoming tickets and SLA hourly.- Providing information on every merchant question.- Providing solutions to problems experienced by merchants.- Making merchant complaint reports and follow-up.
Jun 2019 - Jun 2024
Inbound Merchant
- Received 50 - 60 calls from merchant to help answer questions and resolve problems- Providing information on every merchant question.- Providing solutions to problems experienced by merchant.- Making driver complaint reports and follow-upcomplaints to other divisions.
May 2018 - Jun 2019
Customer Escalation Team
- Handling reports or emails from customer with a target of 100 tickets or reports per day.- Providing solutions to problems experienced by customer.- Making customer complaint reports and follow-upcomplaints to other divisions.- Making outgoing calls to customers and drivers regarding problems experienced by customers.- Determine the sanctions given to.
Jan 2018 - May 2018
Inbound Customer Bahasa & English
- Received 70- 80 calls from customer in bahasa and english to help answer questions and resolve problems- Providing information on every customer question.- Providing solutions to problems experienced by customer.- Making customer complaint reports and follow-upcomplaints to other divisions.
Jan 2017 - Dec 2017
Inbound Driver
- Received 50 - 60 calls from driver to help answer questions and resolve problems- Providing information on every driver question.- Providing solutions to problems experienced by driver.- Making driver complaint reports and follow-upcomplaints to other divisions.
Aug 2015 - Dec 2016
Sales Promotion Boy
- Offering products to customers.- Selling products until reach targets.- Making sales reports.
Mar 2014 - Jul 2015
Delivery Driver
- Delivering more than 10 customer orders a day.- Maintain delivery estimates so that customers do not waitmore than the estimated time.- Maintain the freshness of orders by choosing alternativeroutes to avoid traffic jams and accidents.
Nov 2012 - Dec 2013
Team & coworkers
Colleagues at Zanroo
Other employees you can reach at zanroo.com. View company contacts for 129 employees →
KW
Karn Wongwan
Colleague at ZanrooBangkok, Bangkok City, Thailand, Thailand
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AL
Anothai Leknoi
Colleague at ZanrooMueang Nonthaburi District, Nonthaburi, Thailand, Thailand
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PP
Piroon Pittayarat
Colleague at ZanrooBangkok City, Thailand, Thailand
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NA
Nur Amirah Mohamed Nor
Colleague at ZanrooSelangor, Malaysia, Malaysia
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TI
Tassamon I.
Colleague at ZanrooBangkok Metropolitan Area, Thailand
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AK
Aaron Kong
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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NA
Nurul Atiqah Muhammad Amin
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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RB
Rabab Borhanuddin
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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MI
Muhammad Iqbal Ikhwaanusshafa
Colleague at ZanrooBandung, West Java, Indonesia, Indonesia
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SC
Siwakorn Chewha
Colleague at ZanrooBangkok City, Thailand, Thailand
View →
Karn Wongwan
Colleague at ZanrooBangkok, Bangkok City, Thailand, Thailand
View →
AL
Anothai Leknoi
Colleague at ZanrooMueang Nonthaburi District, Nonthaburi, Thailand, Thailand
View →
PP
Piroon Pittayarat
Colleague at ZanrooBangkok City, Thailand, Thailand
View →
NA
Nur Amirah Mohamed Nor
Colleague at ZanrooSelangor, Malaysia, Malaysia
View →
TI
Tassamon I.
Colleague at ZanrooBangkok Metropolitan Area, Thailand
View →
AK
Aaron Kong
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
NA
Nurul Atiqah Muhammad Amin
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
RB
Rabab Borhanuddin
Colleague at ZanrooWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
MI
Muhammad Iqbal Ikhwaanusshafa
Colleague at ZanrooBandung, West Java, Indonesia, Indonesia
View →
SC
Siwakorn Chewha
Colleague at ZanrooBangkok City, Thailand, Thailand
View →
2 education records
Fandy Achmad education
Architecture
Smkn 1 Mandau
Bachelor'S Degree, English Language And Literature/Letters
FAQ
Frequently asked questions about Fandy Achmad
Quick answers generated from the profile data available on this page.
What company does Fandy Achmad work for?
Fandy Achmad works for Zanroo.
What is Fandy Achmad's role at Zanroo?
Fandy Achmad is listed as Customer Service System Support at Zanroo Tech Indonesia at Zanroo.
Where is Fandy Achmad based?
Fandy Achmad is based in Gambir, Jakarta, Indonesia while working with Zanroo.
What companies has Fandy Achmad worked for?
Fandy Achmad has worked for Zanroo, Gojek, Pt Dinamika Anak Muda Nasional (Damn! I Love Indonesia), and Mcdonald'S.
Who are Fandy Achmad's colleagues at Zanroo?
Fandy Achmad's colleagues at Zanroo include Karn Wongwan, Anothai Leknoi, Piroon Pittayarat, Nur Amirah Mohamed Nor, and Tassamon I..
How can I contact Fandy Achmad?
You can use AeroLeads to view verified contact signals for Fandy Achmad at Zanroo, including work email, phone, and LinkedIn data when available.
What schools did Fandy Achmad attend?
Fandy Achmad holds Architecture from Smkn 1 Mandau.
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