Iris Chang Email & Phone Number

Taipei City, Taiwan, Taiwan

Functioned as the product manager for the back office system, which includes services such as purchase history tracking, financial performance analysis, promotion campaign management, data analysis, and player risk control, supporting B2B online sports entertainment products.- Managed roadmap planning, specification documentation, and quality assurance processes, contributing to the timely delivery of the vast majority of features each quarter.- Worked closely with stakeholders to… Show more Functioned as the product manager for the back office system, which includes services such as purchase history tracking, financial performance analysis, promotion campaign management, data analysis, and player risk control, supporting B2B online sports entertainment products.- Managed roadmap planning, specification documentation, and quality assurance processes, contributing to the timely delivery of the vast majority of features each quarter.- Worked closely with stakeholders to align the company's strategic roadmap with client feedback, leading to a significant reduction in client complaints.- Dedicated product manager for a cross-functional initiative to integrate a third-party product, coordinating with multiple microservices across different teams within the company to ensure seamless functionality and enhanced service offerings.- Coordinated with cross-functional teams across Southeast Asia and Europe to ensure the successful delivery of the MVP within a 6-month timeframe and to develop a cloud-based data warehousing solution.- Played a pivotal role in a major product migration, resulting in the successful retention of the majority of existing clients. Show less

Taipei

Worked with a team of designers to design the product for the Asian market.- Worked on the UI/UX design of a sportsbook native app for both iOS and Android platforms, as well as a back office reporting system, from concept to execution.- Worked with other designers to help develop a design system and refine the design process, contributing to a consistent user experience across platforms.- Established and refined the company’s branding visual system

Taipei

Growth Machine offers a range of online entertainment products, primarily targeting the Chinese market. As part of a six-person design team, I have contributed to the design of sportsbook and lottery products.- Designed the esports event page independently, completing each promotion within two weeks.- Led the redesign of a key purchase flow page to enhance user experience.- Collaborated with another designer to create all visual assets for the G2E exhibition within one month… Show more Growth Machine offers a range of online entertainment products, primarily targeting the Chinese market. As part of a six-person design team, I have contributed to the design of sportsbook and lottery products.- Designed the esports event page independently, completing each promotion within two weeks.- Led the redesign of a key purchase flow page to enhance user experience.- Collaborated with another designer to create all visual assets for the G2E exhibition within one month, including preparation for printing.- Oversaw the corporate rebranding efforts, updating the company’s visual identity. Show less

台灣 台北市

FireCommand is a startup developing iOS apps for firefighters to support dispatching and daily operations. The company offers multiple versions for different user levels and has launched iPad and tvOS versions to date.As the sole designer at FireCommand, I handle wireframing and use Sketch/Zeplin for communication with front-end developers. I also utilize various prototyping tools, such as Framer and Flinto, for interaction design and usability testing.- User Interface Design:… Show more FireCommand is a startup developing iOS apps for firefighters to support dispatching and daily operations. The company offers multiple versions for different user levels and has launched iPad and tvOS versions to date.As the sole designer at FireCommand, I handle wireframing and use Sketch/Zeplin for communication with front-end developers. I also utilize various prototyping tools, such as Framer and Flinto, for interaction design and usability testing.- User Interface Design: Developed visual and interaction designs for iOS apps on iPad, iPhone, and tvOS.- User Experience Research: Conducted usability testing, interviews, and field research/contextual inquiries to inform design decisions.- Branding and Website Design: Created visual designs for the company website, including HTML/CSS programming and responsive web design (RWD). Show less

Bachelor Of Arts - Ba, Advertising

Activities and Societies: ITLAB, College of Communication, NCCU

Master’S Degree (Incomplete), Commercial Design