Fang Wei Email & Phone Number

Kitchener, Ontario, Canada

Working at the front desk for greeting clients, assisting and booking clients for language assessment appointments and settlement appointments for the Kitchener-Waterloo-Cambridge-Stratford RegionDirecting clients to the appropriate services including immigration settlement, employment, and language assessment. Screening clients and making appropriate referrals to different programs, workers, or assessorsAnswering and transferring incoming calls, returning voice messages, and taking messages for coworkersResponding to intake emails and distributing to appropriate workers in the timely mannerChecking clients eligibilities and providing mandarin and english language of services, using translation apps/services to communicate with clientsEntering and maintaining clients information in the booking system(HARTs), OCASI client management system(OCMS), and obtaining information from immigration related government websites(iCare)

Waterloo, Ontario, Canada

- Advertisement/listing, procurement, and shipping to maintain a growing clientele of 1000+ Chinese customers- Daily operating an E-commerce online business and interacting with customers to meet their online shopping needs in acquiring Canada-made and designer merchandise- Responding to customer’s inquiries within 24-48 hours - Developing good relationships with 30+ retail associates for early access and a quick purchasing process

Toronto, Canada Area

- Created and implemented end-user customer marketing and communication strategies- Developed strategy for vendor recruitment including China and North America- Sourced and communicated with over 30 potential investors for fundraising and led to the negotiation stage of the interested investors to meet in person with the management team

Beijing, China

- Developed sales plans to meet quota assignments from the perspective of new client acquisition, maximized revenue from existing clients, quarterly and annual revenue growth, client retention, and contract renewal- Guided and mentored team members to meet missions, and built and maintained strong relationships with clients, resulting in bringing up two annually top sales members in the team. Increased team sales by 110% in 2013- Promoted to take a large team size and more quota, and responsibilities- “Minister of Activities” for the company union – cost control for staff events and activities, and hosted the Annual Company Celebration in 2014

Beijing, China

- Communicated with customers via phone or email to resolve any product/service issues, ensuring the superior customer experience- Handled customer complaints, organized and maintained all documents and records, and presented new products/services to potential clientsManaged email correspondence, and coordinated technician schedules to ensure that all work was done in a timely manner and within budget-Organized and updated client information (CRM, ERP) -Maintained relationships and high satisfaction, on-site assistance-Promoted and referred to join the sales team for consistently excellent performance

Graduation Diploma, Information Management And Systems

Business Administration And Management, General

Certificate, Oslt Business Entrepreneur/Sales & Marketing

Certificate, Oslt Healthcare Science

Certificate, Community Interpreter

Activities and Societies: MANDARIN-EGNLISH

Language Instruction For Newcomers To Canada, English, Level 8

Activities and Societies: Graduation