Office Administrator; February 2023 • Manage a team of 40 drivers• Advanced computer skills: work with a special program for route building such as Workwave, daily use of Excel, Word and Google sheet • Administrative skill; Hitting deadlines with meetings, finances• Basic knowledge of London transport and territories Pastry Chef Team Leader; May 2022 – February 2023• Weekly consultation with managers about further changes and developments to ensure quality and delegation; involved data of procedure and measures • Built systematic routine which made the process easier and copiable • Assist and develop team members to oversee the process• Main duty to pack postal cupcakes and cakes that will make the way to the customer’s table without damage• Accomplishment: company representation on national TVPacker; December 2021 – May 2022• Organizing management for hygiene purposes • Daily contact with the Transport and the Customer service team • Following packing protocol, packed with care to make sure each orders will be delivered to the right place • Support cake decorating team to finish daily tasks

• Providing high level of professionalism and customer service with clients• Face to face consultation with existing and new customers• Providing excellent communications skills• Brand Ambassador role• Supporting recruitment process of 10 recruiters per month (PR)• Coaching and developing new candidates and leaders• Using online recruitment channels and database in search of potential candidates• Learning and training customer service: client managment, product support, teamleading, sales

- Providing outstanding customer experience to clients- Processing customer orders via phone and email from various delivery companies- Entering and maintaining customer records accurately in the system- Ensuring the highest hygiene standards in the reception area

• Providing help and supporting the family with light housework and childcare: engaging the children in fun games and activities, helping to get ready for school, organising playdates and birthday parties• Maintaining a high level of health and safety standards at all time

• Managing incoming customer calls and queries efficiently• Offering support and solutions to customer issues in accordance with companypolicies• Engaging with customers in a friendly and professional manner while activelylistening to their concerns• Upsell products via telephone• Updating queries/complaints with high-quality notes• Carrying out complaint investigations from start to finish• Meeting team targets such as inbound call volume and query resolution