Fanni Vari Email & Phone Number

London, England, United Kingdom

Team Leadership & People Management: Led the recruitment and onboarding process for new staff, Organizing team schedules, handling staff issues and authorising vacation annual and sick leave. Preparing and presenting employee reviews.Customer Service & Communication: Managed booking inquiries and online customer reviews, ensuring efficient customer service and addressing any concerns.Process Management & Organization: Prepared and reviewed operational procedures, ensuring efficient daily operations.Compliance & Risk Management: Ensured compliance with relevant regulations by preparing and reviewing procedures. Effectively managed regulatory enforcement visits.Inventory Management & Procurement: Oversaw inventory control, managed stock levels, sourced and negotiated with suppliers, and optimised ordering processes. Maintaining financial records and reports.P&L Management & Operational Improvement: Analysed reports,identified performance gaps, and implemented adjustments to optimise operation and ensure alignment with company goals. Managing staff performance and utilisation across all levels.Marketing Maverick: Planned, promoted, and executed engaging events (e.g., pub quizzes, kids' craft events, brewery tap takeovers, special offers). Maintained a consistent and up-to-date social media presence across platforms like Facebook, Instagram, and Twitter.

London Area, United Kingdom

Restaurant Operations Management: Managed all opening and closing duties, ensuring a smooth and efficient start and end to daily operations.Financial Accuracy & Customer Service: Reconciled cash drawers, conducted till corrections, and addressed customer complaints effectively and courteously.Inventory Control & Procurement: Managed inventory for all shifts, ensuring optimal stock levels by ordering, stocking, and rotating products efficiently.Team Leadership & Staff Development: Organised team schedules, facilitated a positive work environment by addressing staff issues, and authorised vacation and sick leave requests.

Budapest, Hungary

Team Leadership & Development: Led a team and fostering a positive and collaborative work environment. Provided coaching and development opportunities to ensure staff competency and excellent customer service.Inventory Management & Operations: Managed inventory levels effectively, minimising stock-outs and ensuring optimal product availability. Implemented efficient stock control strategies and streamlined operational procedures.Customer Engagement & Brand Advocacy: Championed the LEGO brand, ensuring staff effectively communicated brand values and product knowledge to customers. Budget Management & Administration: Managed store budget effectively, controlling expenses and ensuring adherence to company policies. Handled administrative tasks including payroll, scheduling, and reporting.

Budapest, Hungary

Customer Service & Sales Growth: Delivered exceptional customer service, actively assisting customers, addressing inquiries, and exceeding sales targets through personalised product recommendations.Product Knowledge & Merchandising: Maintained a deep understanding of various toy categories, their features, and age appropriateness. Effectively communicated product benefits to customers, leading to informed purchasing decisions.Relationship Building & Teamwork: Cultivated positive relationships with customers, fostering brand loyalty and repeat business. Collaborated effectively with colleagues to deliver a seamless shopping experience for all customers.

Diploma, Retail Skills And Store Management

Diploma, Gcse Art And Design