Fannie Davis Email & Phone Number

Phoenix, Arizona, United States

Chandler, Arizona, United States

• Responsible for evaluating, monitoring, and reviewing processes and documentation to ensure compliance with internal company requirements and government regulations in a timely manner.
• Lead process improvement projects that help operations meet and exceed quality standards and streamline processes.
• Audit cases to ensure timeliness, accuracy, and compliance for regional and regulatory requirements.
• Partnered with management on product training, created job aides and reporting metrics.
• Ensure corrective action on exceptions and problems identified in policies and procedures to improve performance.
• Successfully perform ongoing reviews and correct any typographical errors as needed.

Phoenix, Arizona, United States

• Conducted thorough research and analysis of inquiries using departmental guidelines, and compliance information to make informed and accurate determinations.
• Effectively managed and resolved high-risk complaints to ensure all cases were accurately resolved and worked cross-functionally to resolve inquiries from SCRA, Dealership, TPSP, CPI, Credit Bureau, Legal, and.
• Maintained exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts.
• Maintained a positive attitude, a high level of ethics, and professionalism and established valuable relationships with business partners and colleagues.
• Demonstrated great decision making and analytical skills managing complaints, identifying risk and mitigation escalations.

Milwaukee, Wisconsin, United States

• Trained and provided peer-to-peer support, providing on the job training for new hires and cross-training current staff on procedure updates and managed any complexed problems.
• Assisted customers and answered questions pertaining to all areas of loan servicing including payments, taxes, insurance, short sales, and deeds and analyzed customer issues and recommended solutions.
• Communicated errors, status updates, and information requests with underwriters, specialists, modification approvers and external vendors.
• Consistently achieved and surpassed the daily workload and was consistently recognized as a top performer in the department.
• Cultivated and developed relationships with Brokers, Agents, Investors, Lenders, and other industry related professionals.
• Handled documents for short sales using tools such as Equator and Fidelity and communicated with mortgagers and Realtors regarding short sale and other liquidation options.

Master Of Arts - Ma, Health Innovation, Strategy, And Implementation, 4.0

Activities and Societies: Member of the National Honors SocietyGraduate Summa Cum Laude

Bachelor Of Science - Bs, Human Resource Management And Health Care Administration

Graduate Cum Laude