Ensures student services remain compliant with state, accreditation agency regulations, and Institute’s policies and procedures.Portfolio management of over 400 Performing Student Accounts.Monitors grades and attendance to ensure that students are maintaining satisfactory progress.Completes paperwork for student withdrawals, leaves of absences, double coursing, etc.Process student’s requests for degree shipments, IDs, and all other student services inquires.Serves as School Certified Official (SCO) with the US Department of Veteran Affairs (VA), for an On-the-job Training (OJT) or Apprenticeships Program (APP). Execute department standard operating procedures.Identify project processes and implementation to meet enrollment and retention goals.Works closely with the Director to set strategic, long and short-term department goals, and evaluate outcomes.Lead department projects to include brainstorming departmental needs, facilitating project, and timelines.Assisted in the coordination of the 2024 NCC event including instructor of the year and young professional nomination and craft competitors. Maintain an intimate knowledge of NCCER/Pearson systems, products, and services to ensure students have a positive customer experience.Develop and maintain a department training plan for new instructors and new internal team members onboarding orientation, that includes tools and resources for sharing information on accreditation, accreditation standards, and workforce development efforts.Conduct training/meetings, as appropriate, for ABCI instructors and students for continued skill improvement, and to increase their knowledge of NCCER programs and processes.Assist in the coordination of the graduation ceremonies.Responsible for overseeing ABC accredited program.Support the program directors in program oversight.Served as dual Spanish interpreter.

Responsible for the Corporation's consistent achievement of its mission and financial objectives.Develop digital marketing strategy adhering to brand strategy and objectives.Develop, monitor, and manage Paid Search campaigns.Oversee tactical hands- on execution of all digital campaigns, e-Commerce platforms.Coordinate daily activities of website forms and chat solution including the onsite experience, messaging, and functionality

Maintained an extremely active calendar of appointments and extensive travel arrangements and detailed itineraries for travel, meetings, agendas, and compiled documents for travel related meetings or events.Acted as “gatekeeper” creating win-win situations for direct access to the executives. Effectively arranged meetings (in person, web-based, phone conferences, tele-conferences) and anticipated the needs of each appointment.Managed multiple competing priorities daily and executed within guidelines, taking initiative to assist as issues arose and found/proposed solutions to problems as they arose.Reconciled, managed, and processed travel and corporate card expenses for the Country Head and executive committee members.Coordinated town hall meetings and events planning (both on and off-site), as well as lead the execution of such events for regional teams throughout Latin America.Oversaw the development and management of subcontracted services budgets. Developed and implemented the annual management plan; accomplished key performance indicators as identified by Country Lead.Procurement process & regulatory communication within the organization and with site teams.Performed all purchasing functions, such as issuing purchase orders, pricing verification, payment authorization and completed entries into Novartis accounting system.Recorded and maintained minutes and summary of meetings.Lead HSE events, analyzed root cause(s), supported/tracked the implementation of effective corrective actions, prepared communications to share lessons-learned from such events across account operations. Controlled budget, expenses, office supplies and equipment inventory.

Organized and supported day-to-day activity of the executive teamManaged communication between the CEO, President, and internal and external stakeholdersManaged schedules, meetings, and general documentation for the executive teamActed as a proxy for the CEO and the President, as requestedManaged high-priority deliverables for the CEODrafted communication on behalf of the CEO, President and other executives as requestedCreated and established new processes to ensure efficiencyLead meeting prep through research and creation of presentations.Managed travel, external meeting arrangements, and expense reportsLead special projects and implemented company-wide processes with little or no supervision.Assisted with office management, including ordering supplies and daily maintenance.Responsible for banking relations (opening accounts, letters of credits, corporate credit cards, payment to suppliers and wire transfers).Managed and maintained executive schedulesAnalyzed project management to reduce cost and improve business operations.

Provided initial contact to customers by responding quickly and diplomatically to clients concerns to ensure superior service and satisfaction. 90% rateSurpassed each month’s goal of eighty (80) plus referrals and packets. Average cases processed per month 1,500 Performed research to troubleshoot issues and used independent judgment regarding unidentified payments and the appropriate application of funds, including the manual application of funds to cases as needed; received and/or processed payments of various types including, but not limited to child support payments, Internal Revenue Service, tribal entities, vendor recovery, estate recovery, and food assistance overpayments. Coordinated parentage and paternity actions with prosecuting attorneys, including organizing genetic testing and billing documents. Reviewed administrative and Superior Court orders to determine appropriate data for case setup. Acted as Court Clerk Liaison, working with Washington State County courts to ensure orders were received and processed according to federal guidelines; utilized information to accurately code, setup, and assign child support cases to Child Support Specialists. Served as dual Spanish interpreter and translator

Reviewed and discussed applications to determine health insurance eligibility. Counseled and advised customers on Health Care Authority (HCA) policies, scope of care, clients’ rights and responsibility and Medical Assistance policy, procedures, and health benefits. Coordinated service referral, eligibility information, and managed care membership information between managed care plan, local community services offices, other state agencies, community service organizations, medical, and social services providers.Resolved complex questions, claims issues, complaints and problems about eligibility, accessibility to services, enrollment, and other insurance coverage.Assisted customers in determining managed care eligibility, selecting, and enrolling in or changing managed care plans and resolving issues regarding client health care choices and access to medical services.Analyzed, evaluated, and assisted with claims submission for medical and social service providers for correct adjudication and provider payment.Computed member’s health premiums and account adjustments.Served as dual Spanish interpreter and translator.

Conducted outreach and marketing campaigns to identify and engage individuals Evaluated health applications for coverage eligibility Explained Sea Mar customers the program policies and procedures Served as health coverage case managers for enrolled families Processed cash payments Served as dual Spanish interpreter and translator

Evaluated customers financial needs and recommended appropriate credit solutions.Reviewed and discussed loan applications and enforce collection services on non performing accounts. Prepared daily cash flow reports. Served as dual Spanish interpreter.

Evaluated loan portfolio pools for investment decisions. Reviewed and discussed income, assets and credit documentation for applicants. Prepared origination documentation in compliance with the industry and investor guidelines. Coordinated special projects and loan settlement negotiations.Performed equity analysis for decisions concerning the foreclosure of collateral. Prepared communications with county recording & assessors department in order to obtain information regarding each asset involved as collateral in our loan portfolio. Negotiated payment agreement with customers. Collection of mortgage debts. Investigated bankruptcy claims and proposed payment plans. Researched customers for assets, liens and locate information. Reviewed accounting reports concerning expenses and fees for accounts. Prepared recommendations to the Managers for legal and other actions necessary to resolve delinquent accounts. Reviewed court orders, statutes and business regulations to enforce collection services.

Evaluated applications for letter of credit and collection services.Verified all import and export contracts for accuracy and completeness. Coordinated finance arrangements and remittance operations for import and export contracts. Executed and verified authenticity of payment orders. Managed import and export contracts collections. Verified accuracy of purchases and/or sales of money market and foreign exchange contracts. Provided support to the Loan and Treasury Administration Department. Monitored simple and complex remittance transactions with regards to Federal and State accounting procedures. Interpreted and explained international collection laws, regulations and policies to service customers. Served as dual Spanish interpreter.