Leads the global capability for Patient Support Program (PSP) governance, including ownership of global policy, development and launch of new tools and resources, and management of continuous process improvement efforts. • Introduced a global capability and risk program through the Advisory, Policy, Education, and X-functional multi-modal monitoring (A.P.E.X.) solution, ensuring an effective business strategy and robust operational risk management plan.• Formed the PSP Governance &… Show more Leads the global capability for Patient Support Program (PSP) governance, including ownership of global policy, development and launch of new tools and resources, and management of continuous process improvement efforts. • Introduced a global capability and risk program through the Advisory, Policy, Education, and X-functional multi-modal monitoring (A.P.E.X.) solution, ensuring an effective business strategy and robust operational risk management plan.• Formed the PSP Governance & Compliance Committee to advise on opportunities for improvement and management of operational and performance risks.• Championed the creation of a new eLearning module, project brief form, monitoring checklist, and system Quick Reference Guide to enhance compliance with SOP and program policies.• Created a comprehensive monitoring tool to increase awareness and compliance with requirements and continue delivering high quality PSPs that align with company standards and expectations.• Expanded PSP reporting platform capabilities to include reminders for training modules to ensure employees and vendors were up to date with requirements for reporting and patient safety. Show less

Spearheaded a newly created role tasked with building a comprehensive global framework for the governance of worldwide PSPs. Defined standard operating procedure (SOP) and change management initiatives to introduce framework to 40 markets worldwide and drive adoption and adherence. • Designed and launched a global PSP reporting platform in accordance with requirements set by global health authorities; established guiding principles governing data collection and reporting.• Assembled a… Show more Spearheaded a newly created role tasked with building a comprehensive global framework for the governance of worldwide PSPs. Defined standard operating procedure (SOP) and change management initiatives to introduce framework to 40 markets worldwide and drive adoption and adherence. • Designed and launched a global PSP reporting platform in accordance with requirements set by global health authorities; established guiding principles governing data collection and reporting.• Assembled a cross-functional team to continually assess local market trends, risk management, and best practices to improve program innovation and communication across regions.• Served as a Subject Matter Expert (SME) regarding the development, identification, and ongoing education around the role of PSPs and their impact. Show less

Orchestrated the identification, design, and implementation of tools, resources, and training initiatives to support in-house and field operations for reimbursement and affordability programs. Led a team of seven managers in assessing needs, defining gaps, and enhancing capabilities. • Maintained dotted line responsibility for five Regional Development & Strategy CPASS field personnel to facilitate project resources and pull through.• Partnered with internal team to create a more robust… Show more Orchestrated the identification, design, and implementation of tools, resources, and training initiatives to support in-house and field operations for reimbursement and affordability programs. Led a team of seven managers in assessing needs, defining gaps, and enhancing capabilities. • Maintained dotted line responsibility for five Regional Development & Strategy CPASS field personnel to facilitate project resources and pull through.• Partnered with internal team to create a more robust account management platform that enabled teams to enter and review information and gain a better understanding of account performance.• Monitored overall CPASS progress against key objectives and budgetary guidelines. Show less

Collaborated with the Executive Director to develop and implement strategic plans for reimbursement and affordability programs for both home office and field teams. Directed a team of six Associate Managers overseeing program operations to drive quality and effectiveness. • Spearheaded planning and execution of a $4M awareness campaign for BMS Access Support to gain brand recognition and utilization of program services; leveraged market research to define messaging for key audiences and… Show more Collaborated with the Executive Director to develop and implement strategic plans for reimbursement and affordability programs for both home office and field teams. Directed a team of six Associate Managers overseeing program operations to drive quality and effectiveness. • Spearheaded planning and execution of a $4M awareness campaign for BMS Access Support to gain brand recognition and utilization of program services; leveraged market research to define messaging for key audiences and boost reach through diverse communication channels.• Improved standards governance and creation of service level agreements with internal and external partners to enhance consistency, productivity, and quality of programs.• Consulted with privacy, legal, regulatory, and compliance matrix team to increase standardization using consistent tools, resources, data analytics, and reporting.• Created reimbursement guides outlining clear processes, procedures, and requirements.• Redefined zip to territory alignments to enrich coverage, awareness, and adoption. Show less

Managed the day-to-day operations of PSPs within a newly formed functional area. Led the implementation and execution of the Rheumatology BMS Access Support and The ORENCIA Copay Programs with contracted suppliers to deliver high quality service. Administered a $15M program budget. • Transitioned theSOURCE to BMS Access Support within a rapid 90-day timeline, directing change management initiatives, including communication with vendors, transfer of member data, and education regarding new… Show more Managed the day-to-day operations of PSPs within a newly formed functional area. Led the implementation and execution of the Rheumatology BMS Access Support and The ORENCIA Copay Programs with contracted suppliers to deliver high quality service. Administered a $15M program budget. • Transitioned theSOURCE to BMS Access Support within a rapid 90-day timeline, directing change management initiatives, including communication with vendors, transfer of member data, and education regarding new program services and value.• Conducted market research to determine program gaps and opportunities for improvement to enhance user experience and outcomes.• Consulted with vendors to define program components, secured approval for tools and resources, and trained field teams on effective use.• Partnered with privacy, legal, regulatory, and compliance teams on the creation of market resources such as a reimbursement website, resource guide, HCP portal, and other tools. Show less

• Extensive interaction with contracted external vendors to ensure efficient and effective program operation• Leverage operational opportunities to support program compliance, productivity and key performance metrics• Implement program initiatives that support access and innovative solutions to meet patient needs