Fanny Floss Email & Phone Number

Tournai, Walloon Region, Belgium

Case file management: operational processing of imports for a specific region of embarcation (South China)• Ensure the smooth running of the activities (departures, arrivals, ...) while taking into account all the necessary information (e.g. cross docking, final delivery place, ICD pre-carriage, delivery deadline,...).• Swiftly manage problems related to the management of operations (e.g. boarding delays, space,...).• Diligently enter, control and update boarding data in the ERP system.• Manage meticulously the import related documentation (TBL, OBL, invoices, packing list, ...).• Communicate effectively with agents (ports of embarkation), shipping companies, customers,...

Brussels

• Handled efficiently an average of 16.000 clients’ instructions of patents’ validations a year, providing consistent and qualitative administrative support while maintaining the KPIs with less than 1% of errors/year.• Assigned the clients’ emails to the team members in charge of the respective cases, in addition to treating mine (an average of 385 mails/year) within response and resolution time.• Meticulously checked the patents’ detailed information before sending instructions to a worldwide range of agents to assure validation in the targeted jurisdictions within the deadline respecting the local legal requirements.• Diligently reviewed translations and daily monitoring listings to ensure the respect of processes and guarantee a follow-up of each case.• Constructively contributed to the creation of procedures and improvements of the processes to meet the ISO9001 certification’s requirements.• Conducted responsibly the training of several (9) new IP analysts, to ensure a smooth transition of the activity to the new office in Belgrade.

Brussels

• Improved significantly the company’s visibility by implementing marketing solutions: created the online catalogue for the new website, planned the commercial events (open doors, regular tastings sessions) and executed the related marketing’s documents.• Shaped the company’s new website in cooperation with an IT company (Proximedia) and added the website’s content (using Frog software). • Supervised the creation of a new commercial identity in cooperation with a designer, the administrative institutions and the various professional bodies (Atrium, Ministère de la Région de Bruxelles Capitale).• Positively handled the customers’ requests: taking purchasing orders, issuing and sending invoices, following-up on the logistic (local and abroad delivery).• Reliably carried out administrative tasks (payroll, invoices, etc.).

Brussels Area, Belgium

• Head of the Brussels’ headquarter working in conjunction with the Indian parent company: prospected new customers, set up meetings, took care of the travel’s arrangements.• Independently and successfully established the Brussels’ representative office by dealing with all the public services (BCE, Partena Secrétariat Social), arranging all the mandatory legal papers, bank accounts (ING) etc. • Created the catalogues and other promotional documents.• Inspired the head office Indian designers by creating models with the European trends.• Guided the CEO in selecting a range of products not manufactured by the company in view of expending the company’s offer through partnership with other producers.

Brussels, Brussels Region, Belgium

• Competently coordinated 2 product lines a year with a team of 3 people.• Interacted constantly and efficiently with international and industrial interlocutors: contacted suppliers and quality control agents abroad (India, China, Lithuania), oversaw the shipments and saw to the containers’ releases with the Customs department (Letter of credit or CAD).• Monitored thoroughly the profits: studied purchasing prices and adapted sale prices considering the operating costs (maintenance of profitability tables).• Corresponded frequently with the customers (Ligne Roset, Habitat, La Redoute, Fly): attended meetings with the customers, supervised carefully the selected samples’ deliveries and handled positively the customers’ requests.• Organized the booth implementation for the company’s display at Maison & Objet exhibition in Paris (Exhibition center of Villepinte).

Brussels, Brussels Region, Belgium

• Helped to prepare the Chinese delegations’ training programs in Europe.• Coordinated sites’ visits and other business activities with the local hosts.

Bachelor, Archaeology

Postgraduate, Chinese Business Development

Certificate, Management Tools

Certificate, Chinese Language