Fanny Fredriksson Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

As a Vendor Manager for Klarna, I play a crucial role in driving operational excellence and elevating customer experience in the Nordic region.Key Responsibilities:Vendor and Stakeholder Collaboration:Serving as the main point of contact for vendors and internal stakeholders, I establish and nurture strong relationships to align operations with company standards and enhance customer satisfaction.Operational Delivery and Performance Management:Responsible for… Show more As a Vendor Manager for Klarna, I play a crucial role in driving operational excellence and elevating customer experience in the Nordic region.Key Responsibilities:Vendor and Stakeholder Collaboration:Serving as the main point of contact for vendors and internal stakeholders, I establish and nurture strong relationships to align operations with company standards and enhance customer satisfaction.Operational Delivery and Performance Management:Responsible for day-to-day operational delivery, I actively participate in forecasting and own Weekly Business Reviews (WBRs). My focus on performance management at agent, team, and vendor levels ensures a consistent commitment to exceeding deliverables.Backlog Management and Control:Overseeing daily, weekly, and monthly deliverables, I actively manage blockers and actions to maintain clarity in our delivery process. Continuous Improvement and Cost Control:Dedicated to driving continuous improvement to ensure operational efficiency. Rigorous cost control and invoicing practices contribute to the financial health of our operations. Show less

Stockholm, Stockholm County, Sweden

As the Regional Program Manager for Expansion Markets, I have had the privilege of leading and optimising business operations across Spain, Italy, Poland, Portugal, Czech Republic, Greece, Hungary, Romania, Australia and New Zeeland. My current role builds on my past accomplishments and includes the following responsibilities:- Lead and execute strategic projects to enhance operational efficiency, performance, and market initiatives.- Implement cost reduction strategies while… Show more As the Regional Program Manager for Expansion Markets, I have had the privilege of leading and optimising business operations across Spain, Italy, Poland, Portugal, Czech Republic, Greece, Hungary, Romania, Australia and New Zeeland. My current role builds on my past accomplishments and includes the following responsibilities:- Lead and execute strategic projects to enhance operational efficiency, performance, and market initiatives.- Implement cost reduction strategies while maintaining high-quality standards.- Develop and implement strategies to optimise market performance and enable teams for success.-Plan and execute the successful launch of operations in new markets, ensuring a smooth setup and establishment.- Work closely with product teams and other stakeholders to facilitate new product releases and ensure alignment with expansion efforts.- Proactively address risks and manage incidents, maintaining a high level of compliance and security.- Foster collaborative relationships with external vendors, ensuring seamless business operations and positive partnerships. Show less

Stockholm, Stockholm County, Sweden

As a Business Operations Lead for the Expansion Region, I have demonstrated a proven track record of optimising consumer operations in a diverse range of countries, including Spain, Italy, Poland, Portugal, Czech Republic, Greece, Romania and Hungary. - Oversaw the coordination and monitoring of daily operations to maintain high standards of efficiency and compliance.- Proficient in incident management and conducting comprehensive risk assessments to proactively address… Show more As a Business Operations Lead for the Expansion Region, I have demonstrated a proven track record of optimising consumer operations in a diverse range of countries, including Spain, Italy, Poland, Portugal, Czech Republic, Greece, Romania and Hungary. - Oversaw the coordination and monitoring of daily operations to maintain high standards of efficiency and compliance.- Proficient in incident management and conducting comprehensive risk assessments to proactively address challenges.- Defined and monitored Key Performance Indicators (KPIs) and provided coaching and support to teams to enhance performance.- Managed the complete employee lifecycle, including hiring, scheduling, reporting, and supporting their career development.- Led projects and initiatives to drive process improvement and operational efficiency..-Successfully supported with expanding our operations into new markets, overseeing the setup and establishment of operations in these regions.- Worked closely with external vendors, building strong collaborative relationships to ensure seamless business operations and operational delivery. Show less

Barcelona Area, Spain

- Promoted from Content Moderator to Team Lead for the Nordic Region, responsible for overseeing a team of +50 content moderators.- Consistently reported on team performance, conducted Root Cause Analyses (RCAs), and scheduled daily operations, ensuring data-driven decision-making and process improvement.- Coordinated daily activities to streamline operations and optimize team efficiency, guaranteeing the timely and accurate moderation of user-generated content.- Provided… Show more - Promoted from Content Moderator to Team Lead for the Nordic Region, responsible for overseeing a team of +50 content moderators.- Consistently reported on team performance, conducted Root Cause Analyses (RCAs), and scheduled daily operations, ensuring data-driven decision-making and process improvement.- Coordinated daily activities to streamline operations and optimize team efficiency, guaranteeing the timely and accurate moderation of user-generated content.- Provided leadership, guidance, and mentorship to the team members, ensuring alignment with company objectives and community standards.- Conducted regular team meetings, performance reviews, and set clear goals for team members, resulting in improved productivity and quality results.- Collaborated with cross-functional teams to enhance content guidelines and develop best practices for content handling.- Maintained a proactive approach to identify potential risks and incidents.Projects:- Designed and executed educational initiatives, including onboarding plans and training modules for management roles within the company, ensuring seamless leadership transitions and improved team performance.- During the COVID-19 crisis, I successfully managed a crisis center to coordinate deliveries, pickups, and paperwork during the transition to remote work, ensuring uninterrupted business operations and employee safety.- Led the "Nesting Program," where I oversaw the onboarding and provided continuous support for batches of 80 newcomers per round. This program ensured a smooth and stable entry for new hires, enhancing their integration into the company. Show less

- Moderated content across various digital platforms (instagram and facebook), ensuring compliance with community standards and content policies.- Identified and removed inappropriate, offensive, or harmful content to protect online communities.- Collaborated with cross-functional teams to improve content guidelines and develop moderation best practices.- Maintained up-to-date knowledge of industry trends, evolving online threats, and relevant regulatory changes.

Barcelona, Catalonia, Spain

- Respond to customer inquiries via phone, email, and chat, resolving issues and addressing concerns promptly and professionally.- Maintain a high level of product and service knowledge to provide accurate information and assistance to customers.- Handle escalated customer complaints with patience and empathy, working to find effective solutions and turn dissatisfied customers into loyal ones.- Achieved and consistently exceeded monthly performance metrics, including call resolution… Show more - Respond to customer inquiries via phone, email, and chat, resolving issues and addressing concerns promptly and professionally.- Maintain a high level of product and service knowledge to provide accurate information and assistance to customers.- Handle escalated customer complaints with patience and empathy, working to find effective solutions and turn dissatisfied customers into loyal ones.- Achieved and consistently exceeded monthly performance metrics, including call resolution times and customer satisfaction scores. Show less

Järfälla, Stockholm County, Sweden

Barkarby Outlet

E-Commerce Manager, Business, Management, Marketing, And Related Support Services

I am currently pursuing a comprehensive education in the field of E-commerce management. This program equips me with a diverse set.

Communication And Media Studies