Managed food donation (all temperatures) from companies (farms, factories, logistics centers…) to regional distribution network of the charity named "Les Restos du Coeur"

Trading company of food and hygiene products.Mainly cross-trade business with procurements in Europe/Asia/Middle-East and export to African countries and to Indian Ocean islands. REX system: Applied new customs regulations (eg: Comoros, Mali).https://ec.europa.eu/taxation_customs/business/calculation-customs-duties/rules-origin/general-aspects-preferential-origin/arrangements-list/generalised-system-preferences/the_register_exporter_system_enCompliance verification program to the standards for goods exported to Ivory Coast: Set up from July 16th, 2018 http://www.commerce.gouv.ci/commerce.php?id=24&cod=2&idcom=6Products database on Gestimum ERP:Analyzed, updated and improved products database (around 700 items from 35 suppliers) with the aim to get reliable purchase and sales statistics.Created consistent codification and denomination, added information (packaging, suppliers’ references, customs codes, weights and translation into English). Classified into families and brands.Wrote user instructions with rules about creating/updating/deleting suppliers/families/products/ brands and summarized codes on scalable recap charts.

Cosmetic industryExports to 90 countries / 5 continents; draws 85% of its revenue from exportReceived and processed customers’ orders, assisted marketing department in launching new products (brochures, samples, testers) and sending merchandising items

Food-processing industryJob creationParticipated in the development of new partnerships in Asia, expanded range of products, was the entry point of commercial and logistical matters, handled an international trade fair in Singapore, was very proactive in solving customers' complaints and various internal concerns

Food-processing industryManaged customers portfolio: dealt with orders and documents (e.g. letter of credit, health certificate), was in constant connection with internal departments and external partners (bank, health government, forwarders...) to organize the shipments, assisted area managers, showed capacity to resolve unprecedented issue

Phamaceutical industryManaged customer portofolioExport to 150 countries / 5 continentsEntered orders into an ERP (Microsoft Dynamics AX);Followed the orders (waiting for the batches to be assigned and released);Daily contacted forwarders (quotation, pick up…);Prepared and “gathered” all kinds of documents: proforma invoice, final invoice, packing list, certificates of analysis, certificate of origin (legalized by different organizations like the Chamber of Commerce), transport documents (Airway bill, Bill of lading), customs documents (EXA), dangerous goods declaration (by air and sea), Material Safety Data Sheets (MSDS), ISF: Importer Security Filling (for the U.S.A.);Handled with dispute resolution: return of goods, credit notes and chase customers with debtor accounts up Supported customers / distributors and area managers: prepared and sent brochures and samples, booked plane tickets and rooms, organized meetings and congressMiscellaneous: prepared (exclusive and non-exclusive) distribution agreements, turnover, price lists;Communicated with various internal departments (insurance and quality, regulatory, packing, production, communication, marketing departments…), with external companies (customers, forwarders, travel agency, hotels…) and with our subsidiaries (in France and abroad).

Organized transport for international exhibitions: import-export of artworksAnalyzed customers’ needsStudied different scenario of logistics organizationWas regularly in touch, in English, with foreign partnersContacted customers while doing and after having sent offerWrote technical and pricing offer: estimates and international bids for tenders

Dealt with Customs classification codes, estimated freight costs, checked prices, calculated values for customs (Agreement on Customs Valuation), daily contacted exporters and liaison offices in Africa

Conducted markets studies, built data bases, carried out canvassing (phoning & mailing), wrote business and technical translations, prepared a fair in Morocco

Trips booking, dealt with expense accounts,invoices and timetables