Fanny Susanto Email & Phone Number

Melbourne, Victoria, Australia

• Facilitating cross-channel feedback from guests and employees to management and executive teams within the guestVoice and the booking.com platform• Working along with team leaders, managers, and department heads to achieve departmental goals• Creating and preparing any necessary documents and presentations for executive team meetings, owners meetings, and monthly report• Making travel arrangements, local tourism information, and providing necessary assistance for guest• Supervising Security Arrangements - by reviewing and updating hotel regulations and LSOPs for every department in the hotel, managing access cards and systems for employees and contractors, and observing property maintenance by managing the CCTV system• Ensuring compliance with occupational health and safety regulations• Assisting Human Resources Department - on organizing associates' activities within the hotel, including associate orientation sessions, new associate onboarding plan, organizing interviews and contracts, town hall meetings, OH&S meeting monthly birthday cards, & work anniversary gift• Assisting Finance Department - including managing invoices along with Account Payable, providing financial records, overseeing accounting and purchasing activities, owners reports, and handling contracts.• Assisting Front Office Department - updating the reservation details and records, organizing the uniform, overseeing guest feedback and analysis report, providing guest supplies, ensuring guest experience and room service (including housekeeping activities), and VIP arrival preparation.• Assisting Event Department - on facilitating and organizing internal and external event operations and/or functions, including creating event order, handling billing, and operating through CI/TY (CRM system)

Melbourne Cbd, Victoria, Australia

Men’s Business Shirts and Accessories• Associating with different brand’s product (Alexander McQueen, Alta Linea, Armani Exchange, Balenciaga, Bally, Bellroy, Ben Sherman, Calvin Klein, David Jones, Deadly Ponies, Emporio Armani, Geoffrey Beene, Hugo Boss, Lacoste, Montblanc, Paul Smith, Polo Ralph Lauren, R.M. Williams, Ted Baker, and Tommy Hilfiger)• Checking, locating and organizing stocks• Handles customers inquiries• Handles customer payment through EFTPOS• Handles refund and gift card payment• Restocking and organize goods

Melbourne Cbd, Victoria, Australia

Men’s Loungewear, Undergarment, and Socks• Associating with different brand’s product (Bamboozld, Bonds, Calvin Klein, Champion, D Squared, David Jones, Emporio Armani, Mitch Dowd, Nike, Paul Smith, Polo Ralph Lauren, Ted Baker, Tommy Hilfiger, and 2(X)IST).• Checking, locating and organizing stocks• Handles customers inquiries• Handles customer payment through EFTPOS• Handles refund and gift card payment

Melbourne Cbd, Victoria, Australia

Green Produce Department• Handles customers inquiries• Handles customer payment through EFTPOS• Maintaining the displayed product’s quality• Restocking and organize goods

Southbank, Melbourne

- Replies customers emails and handles phone calls for reservation for Seagrass Hospitality Group branches on Victoria Region

Southbank, Melbourne

- Handles guests inquiries and requests- Reset and prepare dining tables

Singapore

- Handles guests inquiries and requests - Help members for events registrations- Receives and answering phone calls- Replies emails from customers and reciprocal clubs- Register members car details for temporary or permanent changes through system- Handles membership payments, top up CashCard, and stamps purchasing- Contact maintenance or housekeeping

Bachelor’S Degree, Business, Gpa 5.9 Out Of 7

Completed bachelor of business course with the GPA of 5.9, the highest academic performance in Bachelor of Business in Trimester 1, 2021.

Higher Diploma, Hospitality, Tourism, & Events Management

Social Sciences