Customer Service for ICT product sales (Inbound/outbound). Indentify and analyze customer’s home broadband interest and budget, understanding and anticipating needs and wants and recommending appropriate usage. Build customer relationship based on trust, personally manage sale.Develop innovative approach to sales, such as explaining the advantage of product, additional promos, resulting in increased enthusiasm and commitment to quality and speed.

Customer service of elite banking/corporate clients through calls and emails. Administration for various file, application, database and mail server.Client-based reporting with KRAs and targeting. Involved in the Six Sigma project. Testing and suggesting the modification for banking back office operations applications. Maintenance of accurate SLAProven ability to balance, prioritize and organize multiple tasks.

Internal & external stakeholder interaction through calls and emails.Involved in live migration of installing newly proposed Group IT solution – CAPTIVA.Resolving customer queries through E-helpline application, and telephone / face-to-face. Presentations to senior management regarding IT and monthly-based reporting. Appropriate, timely, efficient resolution of troubleshooting problems & queries raised by clients.Additional responsibilities – servers/clusters/systems go-to-person for staff. Lotus Notes, clearing emails and other issues in absence of Asst. Manager/Senior Officer.Backup Media Management, Monitoring the Data centre check list for every dayConfiguring Troubleshooting Backups/Restoration.