• Led the Interac e-Transfer workstream, onboarding Credit Unions to the IPCC platform for payment modernization.• Oversaw migration and integration processes from Legacy systems to new platforms, collaborating with Solution Architect.• Executed payments processing, analyzed historical payments performance, and identified areas for improvement.• Led Agile CoE, training leadership and teams on Agile methodology.

• Managed a team of 12 Sr. BAs within the BA community at Tangerine.• Oversaw the assessment of new prospects and led the hiring process, ensuring the team was equipped with top talent.• Collaborated closely with finance for budgeting approvals, securing resources for new requisitions and backfills.• Provided mentorship to BAs, guiding them in achieving their career aspirations and developing new talents in the BA space.

• Collaborated with Web Product Owner to define project vision and scope for upcoming initiatives.• Supported project activities from design to implementation, ensuring requirements were met.• Identified and resolved issues and risks related to requirements' activities and deliverables.• Mentored and coached Business Analysts to enhance their skills.

• Led MPSO bank-wide projects to improve business processes and enhance client experience• Collaborated with Business Partners and technology leads to align technical specifications with business requirements• Managed project issues, risks, and defined KPIs for measuring progress and success

- Conduct analysis of process flows mapping current state, documenting complex data and processes using process mapping tools SIPOC and DMAIC- Determine gaps between current and future states with the implementation of new product- Document existing processes and create workflow diagrams for frontline retail employees- Identified any deviations to work plan and recommended corrective action- Facilitate business and stakeholder meetings to recommend, resolve and implement process ideas - Report and maintain weekly presentation decks and progress updates to management using executive summaries and status reports- Provide solutions for overall business process improvement to ensure business objectives are being met

Created and communicated business requirements for financial software applications- Elicited, Identified, analyzed, documented and presented detailed business requirements for new financial software applications- Determined, communicated and managed project timelines for successful project completions, resulting in 50% improvement in client satisfaction and 20% increase in new projects’ revenues

Identified and provided solutions in a number of strategic areas to improve business processes that resulted in significant cost savings and productivity improvements.- Identified, researched and recommended a new business process cycle, cutting the company's online costs by 20%, transportation company, Israel- Improved business processes and efficiency by 30% by collaborating with Cross functional teams - Trained five new employees on work operation procedures- Gathered, analyzed data and presented business insights for special projects and initiatives- Mapped and diagnosed work processes to identify risks and control gaps. Performed internal SOX audits- Developed and maintained monthly presentation decks for executives to optimize decision making

Provided consulting services to large companies in various sectors, focusing on organizational and process improvements. Analyzed business processes to identify opportunities for improvement.- Implemented new work processes that cut time by 15%, increased work productivity by 25%- Created eight new work procedures that bolstered production by 17%, productivity by 20% and profitability by 12% ,High-tech, Israel- Managed staff of 4 engineers and trained over 10 employees- Conducted analysis to identify risks and opportunities and made recommendations for improvement- Participated in the development and implementation of improved BA processes- Developed performance measurement metrics and management tools for ongoing tracking- Led company to successful ISO accreditation and implementation