Analyzing and understanding the existing operations and models of an organization or company.• Conducting research by interviewing staff members, shareholders, and managers, and examining policies, financial statements, budgets, and other documents.• Identifying the weaknesses and strengths of the organization and comparing them to competitors’ strengths and weaknesses.• Writing up reports, scheduling meetings, and preparing presentations for various stakeholders.• Collaborating with managers and shareholders to develop improvement strategies.• Traveling out to clients to discuss requirements and negotiate contract terms.• Gathering ideas for improvement from different staff members and experts.• Scheduling meetings and training sessions with staff as required.• Attending conferences, workshops, seminars, and other networking events to keep abreast of developments in the field.Main Areas :- Risk Management- Operational Risk - Fraud Risk Assessment - Internal Control - Retail Banking Improvement

Main tasks :- Animation and coordination of the permanent operational control system- Supervision of 1st Level control over all the bank's processes concerning the subsidiaries of the Societe Generale Group (Europe, Asia, Africa and America)- Supervision of 1st Level Control of market activity (SG Africa Technologies and Services)- Management and training of a team of junior permanent control supervisors- Production of Reporting for Central Management (La Défense, Paris)- Implementation and monitoring of performance indicators (KPI) of the Level 2 Control activityDevelopment missions and projects:- Participation in meetings and discussions of business lines- Expression of need and coordination with IT teams to improve a control tool- Coordination for the design of Dashboards of KRI / KPI of Permanent Control- Coordination with external consultants to improve tools and applications

- Operational monitoring of the fight against fraud- Analysis of Trough Control Indicators- Review and regular optimization of pre-authorization and post-authorization fraud prevention algorithms- Functional optimization recommendations (Evolution of the algorithm and control points)- Recommendations for optimizing fraud prevention tools and processes- Development of fraud reporting- 2nd line of defense support in case of fraud management incident- Position of interlocutor of the teams as a fraud expert- Backup of the payment analyst

Private & Professional Retail Banker at BMCI Bank, branch of BNP Paribas Group. - Identify customer needs and suggest financing solutions.- Promote and sell products and services of bank insurance to individuals.- Advising clients in terms of investments.- Manage and develop a portfolio of private clients.- Instruct credit applications and assess the risks.- Follow the regulatory, legal, tax, specific to the banking sector.

- Communicate best practice network. - Competitive Analysis. - Support and coordination of the sales and marketing department. - Team leader interns for market research in the kingdom.

- Development of the problems related to the decline of RoRo traffic and its impact on commercial and strategic level. - Proficiency in business within the Directorate of Operations at the Port of Casablanca. - Mastery of the carrier transit (Transit Parking Department) process and its commercial approach to port operations.