Purchase, plan, roast, package and label custom roasted coffee beans.https://www.facebook.com/profile.php?id=61554449532620&mibextid=ZbWKwL

Monitor, maintain and support products on zOS mainframe.- CICS Transaction Server- IBM MQ- TSO- Filemaster- Suite of CA products- Mainview- SMPE installs- Unix System Services

Testing of Visa, MasterCard and ATM networks financial requests. Financial requests in the form of but not limited to authorizations, card maintenance in the form of online and batch. From their networks to financial institutions and back. For internal and external projects and also semiannual network mandates.- Testing completed with live customers and simulator software- Prioritize numerous ongoing projects- Review of business requirements- Creation, execution and validation of test scripts- Update of Clear2Pay simulators software as needed for projects and mandates

- Inbound call and 2nd tier resolution representative- Troubleshoot, fix and install PC and web based software on multiple PC and Mac environments- Setup and troubleshooting of access permissions including password resets- Assist other associates with general IT issues with there PC's

- Gather business requirements for changes or to add new functionality to the HOGAN mainframe.- Use SDLC and PMLC standards to author Functional and Combined Specification documents.- Testing, documentation and troubleshooting of changes through development, SIT, UAT to production.

- Deployment, testing, certification, and configuration of desktops and software on numerous PC’s throughout WaMu’s domestic and offshore contact centers.- Creation of instructional documents for fixing, installing, and configuring software.- Production support on software and hardware issues throughout WaMu’s domestic and offshore call centers.- Provide informational and technical support to the platform technicians on an array of questions regarding software and hardware.- Communicate to management/support staff/communications team/upper management in relations to current issues, resolution of the issues, future strategies with software and hardware, and software updates.- Prioritizing multiple issues and projects

- Lead Platform Technician for 2+ years.- Interview, train, and evaluate interns quarterly. Including training on software, hardware, communications, and customer service.- Keeping upper management and 25+ technicians in 6 different sites informed by email, voicemails, and pager. About technical issues and resolutions.- Troubleshooting and fixing software issues on multiple applications. Including but not limited to Host, Tracm, Internet Explorer, Kana, Microsoft Office 95/2003, Microsoft Windows 95/NT/XP, Visual Banker, Siebel, Adobe, Remedy, Research in Motion, Filenet, Java, and multiple Norton applications.- Troubleshooting and fixing hardware issues on Monitors, Keyboards, Mice, Telephones, Hard drives, RAM, Power Supplies, Motherboards, Floppy Drives, Laptops, Rim pagers, Headsets, and Phone amplifiers.- Prioritizing multiple issues and projects. Including deployment of Windows NT, Windows XP, and the gathering and sorting of pc inventory.

- Assist a wide customer base with multiple questions and actions on their accounts. Including balance inquires, funds transfers, transactions disputes, check orders, pay by phone, address change and visa check cards, special needs customer, and escalated calls.- Mentor and trainer of both new and existing Bankers with stats, applications, shortcuts, and customer service.- Assist Bankers with simple to complex questions and issues with customer accounts, policies, and procedures.