1. Collaborated with designers, product managers, and developers to design a responsive web based product in a fast-paced agile environment.2. Created user flows, wireframes, prototypes, and contributed to design system using Figma.3. Planned and executed usability testing, as well as analysis and reporting the test results.4. Presented design concept, explained rationale, and iterated design based on feedback.

Apprenticed in Juno College's 9-week Web Development Immersive Bootcamp. Unlocked 300+ active coding hours.

Successfully provided customer service for "Wells Fargo Bank", USA. Handled 50+ interactions per day, giving detailed, personalized, polite customer service for maximum customer retention and satisfaction.

Successfully responded to requests from customers for information on products, equipment, services and billing of Rogers Wireless Service. Achieved sales objectives by promoting and selling various product and service solutions.

• Achieved 40% revenue growth by redesigning client’s learning experience. Worked collaboratively with multidisciplinary teams and successfully implemented 15 advisory project which trained Asian and African nations on renewable energy project implementation.• Assisted “Website and Media Communication Team” in launching of company website and building it's site map, designing information architecture of company’s Document Digitization Software, initiating social media presence, and updating all online platforms with integrated, accurate and current information.• Achieved 100% sales target by organizing 30 capacity development programs (i.e. training, workshop, seminar, international conference, networking events) and ensuring participation of 2,000+ industry stakeholders. Drove sales growth through revenue generating activities including but not limited to outbound calls, emails, in-person meeting, and networking events with prospective clients.• Led marketing campaign for company rebranding.• Oversaw the development and publication of annual report, brochure, newsletter, press release etc.• Developed content for winning prestigious domestic and international award.• Efficiently responded to inquiries regarding account issues and product questions as the principal contact point.