• Interpret business needs and issues by gathering, eliciting, analyzing, documenting, and validating the Business area’s user and technical (functional/non-functional) requirements.• Evaluate current and future business needs in relation to automation, technology, and improved business processes and workflows.• Analyze customer insights, data, and competitive analyses to identify problems and opportunities.• Create a detailed timeline with milestones which identify and sequence the activities needed to successfully complete the project.• Act as a guide and point of reference for Subject Matter Experts to aid in completion and submission of properly documented software enhancement requests.• Work alongside MIS Development team in software feature deployments and COTS (Custom of the Shelf) product implementations• Act as a training resource and application champion, support ERP applications with out of box or customized functional steps needed to complete business processes.• Collaborate with appropriate stakeholders to monitor, report, and resolve issues.• Successfully manage multiple projects simultaneously.• Monitor project progress and adjust as necessary to ensure the successful completion of the project.• Calculate ROIs

• Developed and implemented an effective cost reduction program that saved the company $450K in the first 6 months.• Develop a roadmap for short and long-term work, manage prioritization, and monitor the work to meet objectives.• Leveraged data analytics and BI tools to identify key performance metrics and improve operational efficiency by 20%• Collaborated with cross-functional teams to design and execute plans to improve customer experience by 25% through implementing changes based on collected feedback. • provide documentation support for requirements gathering; process analysis; gap analysis; design of new functionality; and product testing.• Evaluate current and future business needs in relation to automation, technology, and improved business processes and workflows.• Analyze customer insights, data, and competitive analyses to identify problems and opportunities.• Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests. • Create workflow diagrams and Gantt charts to clearly demonstrate processes and timelines. • Perform requirements analysis• Perform ad-hoc reporting and analysis

• Served as a liaison between management and information technology system• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Under direction of a supervisor, assisted with the daily management of operational functions of the Project Team, including preparation and minutes for standing meetings, reporting processes, information flow.• Supported several simple to moderately complex business processes.• Successfully formed and maintained positive internal and external relationships with clients and partners • Communicated any obstacles and successfully raised awareness to avoid project impediments and overall project timeline disruption