• Key Achievement: Created and implemented a multipronged “Enablement & Adoption” playbook so all 200+ employees are properly trained on new releases while also integrating ongoing feedback and ROI analyses of prior-releases• Developed a firmwide Project Intake flow to scale project requests, development, rollout, contract liability, enablement, and adoption of new features & functionalities• Transitioned and trained 170+ employees to Salesforce Lightning, including the fundraising department responsible for $7.25 billion fund• Orchestrated 2 weekly committee meetings with multiple senior management and high level stakeholders• Provided whiteglove admin support and ongoing enablement & adoption for 200+ high-touch employees on the Salesforce ecosystem, including an in-house, multimillion dollar custom SFDC application• Onboarded and trained 30+ new employees per year on Salesforce Lightning, 5+ external applications, and 10+ custom built applications• Directed a team of 4 in gathering business requirements, QA testing, release management, and enablement for ~5 new Salesforce functionalities per month

• Key Achievement: Collaborated in the design, build, and testing of a million dollar Salesforce.com implementation used to house running and reward data on 300,000+ participants from over 3500 schools nationwide.• Administered and updated two Salesforce.com instances for 100 internal users and 7500+ community users.• Supervised two overseas developers daily to troubleshoot and implement code changes to 70+ VisualForce pages and over 2 million characters of Apex code.• Implemented weekly functionality changes using the suite of Salesforce configuration tools, including but not limited to: Process Builder, Approval Processes, Workflows, Assignment Rules, Reports, and Custom Objects.• Periodically assisted three Salesforce analysts in solution designing and troubleshooting smaller Salesforce projects.

• Managed Salesforce.com projects and technical troubleshooting for four organizations ranging between 50 and 5,000 employees.• Conducted onsite and online client meetings, including weekly status calls.• Solution designed, project managed, and built answers to business critical projects on a monthly basis.• Pulled in and managed developers, subject matter experts and necessary support to execute on client deliverables.• Utilized latest software to create and present proof-of-concept mock-ups, project sprint plans, and adoption collateral to Salesforce.com administrators.

• Installed and troubleshot residential electrical panels, disconnects, and wiring• Property and maintenance manager for 10 residential homes• Designed walk-through 3-D mockups of various residential properties for project planning• Implemented green and sustainable alternatives to existing technologies

• Managed accounts for 50 clients in the retail and chain restaurant industries, including Fortune 500 companies• Processed 280+ client survey submissions totaling over four million incumbents with an emphasis on job matching and interpreting/analyzing short-term and long-term incentive plans in order to build sector specific databases • Assisted in the production of seven annual reports for clients in line with business unit processes and internal quality standards• Consulted with clients to provide second level compensation and benefits information and data interpretation built from a strong understanding of the results and trends within different markets• Tracked and cold-called over 60 retail and restaurant prospects for new survey seasons

• Assisted in preparation for five annual events including Business Plan Competition by creating collateral, compiling information packages, registering submissions, and contacting mentors, entrepreneurs and students.• Extensive Excel & Access use to design & maintain 3000+ record contact database• Conducted research related to benchmarking, grant development, & entrepreneur profiles.• Maintained content and troubleshot issues daily on three external websites• Business Leadership Academy group leader for six leading high school students developing business plan.

• Co-led in identifying, analyzing, and devising strategies to increase corporate compliance in two, multi-million dollar projects.• Co-led in the negotiation, financial analyses, decision-making, and implementation of a multi-million dollar North American travel program.• Assisted in Year-Over-Year savings of over $350K though financial analyses and client negotiations in an otherwise cost-increasing industry.• Updated, maintained and troubleshot a Six-Sigma Black Belt implementation of new corporate purchasing cards for 2200+ cardholders & managers on the front-end and back-end.

• Researched and analyzed current and future cell phone technologies.• Designed and conducted survey for students up to 22 years old.• Created original cell phone technologies and scenarios for the future.• Compiled researched information into a standalone dissertation and presented to company supervisors.