Farah B. Email and Phone Number

Orchestrating Knowledge for Impact, Transforming Employee Performance into Lasting Company Success.

As an expert Account Manager within the security industry, knowledgeable in access control and intrusion systems, with a primary focus on the market of Southern Europe, I possess a track record of nurturing client relationships. My multilingual proficiency in French, Spanish, Swedish, Finnish, and English empowers me to transcend cultural and linguistic barriers, delivering consistent results. With a proven ability to sell both hardware and SaaS solutions, I offer a holistic approach to addressing client requirements, enhancing their security infrastructure.

Insight Sales Professional Leveraging Eye Tracking Technology to Understand Real Customer Behavior and Drive Revenue Growth"

In this role, I was a key part of the lead-to-cash process for the world leader in eye-tracking technology. I handle orders for hardware, software, and services via the ERP and CRM systems (Visma and Salesforce) and answer queries from different departments, such as sales, finance, logistics, product management, etc.• Handle direct global orders as well as Intercompany orders from other regional offices and resellers’ orders• Close opportunities in Salesforce and make sure the orders are compliant with contractual agreements• Support, guide, and assist account managers and sales reps with queries and complex orders when required• Quality assurance for orders and act as the gatekeeper before order confirmation• Handle and manage case queues in the CRM• Invoicing tasks: electronically, E-Invoicing, E-Faktura, and posting and distribution of physical copies• Handle credit note requests, credit limit exceptions, and credit-blocked customers

Developed a business channel by engaging companies to adopt the UN SD goals. Companies will have a greater social, environmental, and economic impact, by using the technological and design tools offered by Both of us.

For almost 10 years, I worked as the leader in developing the business for a company focused on selling flowers and flower arrangements for the luxury market in Algeria. Our customer portfolio ranged from high-end hotels and social events to car dealerships and foreign embassies. As well as B2C sales from five physical stores. I left the company to move to Sweden.Achievements: • Increased revenue by more than 100% in the first five years after joining the company• Designed and implemented a subscription business model, improving customer retention and increasing profit• Assisted with planning, designing, and implementing the project for the opening of the five physical stores• Expanded the business offering by creating and setting up the Flower Academy. An onsite and online platform design to teach students the art of flower arrangementsMain Duties:• Oversaw all sales operations in the retail, subscription, and events segments• Managed employees in the operations and sales areas• Ran reports on sales and KPI every quarter, adapting the business strategy accordingly to reach revenue targets• Liaised closely with the company owner to define business plans and quarterly targets• Got involved in the negotiation and customer relationship of major accounts and deals

• Responsible for the implementation and maintenance of the subscription business model• Managed major events and high-value accounts to ensure high-quality deliverables • Developed and implemented customer retention initiatives and campaigns• Built and strengthen the relationship with suppliers of flowers, accessories, and pots in Algeria, France, and Spain• Led the project of expansion of five retail units in Alger

• Responsible to prospect new customers and build long-lasting relationships• Applied best sales strategies for acquiring new customers in different industries• Kept close contact with customers via telephone, email, and physical meetings• Built knowledge and understanding of customer’s industries and needs to propose the most appropriate products

I worked as the sourcing specialist for a tiles factory in Algeria. My main tasks involved finding and maintaining the relationship with suppliers in Spain, Italy, and Portugal for raw materials, always ensuring the best quality, price, delivery and payment terms.

During this experience, I worked as an Account Executive covering French and Spanish-speaking territories, managing key accounts in Europe, North Africa, and Latin America. My work was focused on business and relationship development with resellers and distributors of spare parts for the two brands in these regions.• Worked with the pipeline provided and contacted clients via phone and email• Prospected new clients and presented products and solutions based on the market and client’s needs• Listened and understood the needs of the market and shared insights with product and marketing teams• Understood the supply chain processes and distribution to provide the best solution and deals to partners• Responsible for reaching sales targets and managing the customer base in all assigned regions • Prepared quotations and purchase agreements Achievements: I was responsible for the increase of 20% in sales in the Spanish market, due to my close relationship with one key account they became a distributor and that allowed the company to reduce costs on export fees and sped up the delivery process for end customers which in turn also increased the customer satisfaction in this region.