Client Engagement Specialist
Current
Aug 2024 - Present
Who is Farah Ezzat? Overview
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Quick answer
Farah Ezzat is listed as Dedicated to client satisfaction 💎 at OKHTEIN, based in Cairo, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Farah Ezzat.
Farah Ezzat previously worked as Client Engagement specialist at Okhtein and Customer excellence specialist at Farfetch. Farah Ezzat holds Bachelor'S Degree, Mass Communication/Media Studies from The American University In Cairo.
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OKHTEIN
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Profile bio
About Farah Ezzat
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.
Current workplace
Farah Ezzat's current company
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7 roles
Farah Ezzat work experience
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Customer Excellence Specialist
â’ Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.â’ Maximized customer satisfaction by resolving service issues promptly.â’ Assisted in fulfillment of customer orders and inquires via email, online, and by telephone.â’ Built rapport with customers through courteous and professional communications.â’.
Jul 2023 - Aug 2024
Marketing Manager
⒠Developed social media content plans that are consistent with the company’s brand identity. ⒠Created consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns. ⒠Managed a high volume of daily social media posts. ⒠Developed and.
Nov 2022 - Jul 2023
Customer Relationship Management Executive
⒠Supported the Sales Team in supporting clients’ inquiries of services ⒠Handled clients’ services complaints and directed the problem to the concerned departments. ⒠Coordinated with the sales admin & the finance department on clients’ payment dues, outstanding, collections & legal actions. ⒠Followed up on clients’ payment dues & collections. ⒠Worked.
Feb 2022 - Sep 2022
Social Media Account Manager
Casa De Ropa
â’ Designed campaigns strategies and developed ideas for existing and prospective Customers. â’ Proactively handled 8 employers' accounts and ensured they received requested Service on time. â’ Designed and implement social media strategy to align with business goalsâ’ Set specific objectives and report on ROI â’ Generated, edit, publish and share engaging.
Sep 2021 - Feb 2022
Social Media Account Holder
Diverso Luxury Brands
â’ Generated ideas and created useful and audience-targeted content for the client. â’ Understood client needs and customize existing business programs to meet their needs â’ Provided client support and handled client communications effectively â’ Built a successful relationships with customers by following up with them regularly and ensure full satisfactionâ’.
Feb 2020 - May 2020
Customer Service Specialist
⒠Provided Vodafone UK High customers with all required information related to the company products and services with delighting them with a superior customer service.⒠Provided guidance in areas of professional matters as requested or needed.⒠Applied FCR concept for all customer’s inquires.Prioritizing and achieving multiple tasks, establishing and.
Apr 2014 - Apr 2015
2 education records
Farah Ezzat education
Bachelor'S Degree, Mass Communication/Media Studies
American Diploma
El Alsson British And American International School
FAQ
Frequently asked questions about Farah Ezzat
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What company does Farah Ezzat work for?
Farah Ezzat works for OKHTEIN.
What is Farah Ezzat's role at OKHTEIN?
Farah Ezzat is listed as Dedicated to client satisfaction 💎 at OKHTEIN.
Where is Farah Ezzat based?
Farah Ezzat is based in Cairo, Egypt, Egypt while working with OKHTEIN.
What companies has Farah Ezzat worked for?
Farah Ezzat has worked for Okhtein, Farfetch, Digitised, Inertia Egypt, and Casa De Ropa.
How can I contact Farah Ezzat?
You can use AeroLeads to view verified contact signals for Farah Ezzat at OKHTEIN, including work email, phone, and LinkedIn data when available.
What schools did Farah Ezzat attend?
Farah Ezzat holds Bachelor'S Degree, Mass Communication/Media Studies from The American University In Cairo.
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