Liase with development team for features and backend processes of the platform.Draft platform contentSet up attributes and category content and oversee it's timely updatesSet up supply chain procedures and agreementsLiase with the design team and development team for the front end appearance and the optimization of the user experience.Run user tests and report concerns and requirements for improvement.Meet with different service providers and finalize agreements (SMS… Show more Liase with development team for features and backend processes of the platform.Draft platform contentSet up attributes and category content and oversee it's timely updatesSet up supply chain procedures and agreementsLiase with the design team and development team for the front end appearance and the optimization of the user experience.Run user tests and report concerns and requirements for improvement.Meet with different service providers and finalize agreements (SMS integration, logistics integration, payment gateways, payment facilities)Set up guidelines for operations structure and processes (warehousing, supply chain and handling of merchant accounts).Conduct market research for potential growth/partnership opportunities.Oversee content upload (images and description).Set customer service standards.Manage day to day activities of the team and delegate responsibilites.Part of the ERP commitee Show less

Supervised a team of 10 individuals in regards to the day to day operations of the ecommerce department.In liason with the brand managers, uploaded GS merchandise online with proper images and description.Handled the clients' day to day queries in addition to daily order processing and logistics.tested newly added features and report any bugs to the development team.Launched online sale campaigns and the platform's weekly visual updates.

Supervise all E-commerce activities and content. Training to be the Supervisor

Mainly arministrative tasks such as the drafting of various official letters in both arabic and english, the review of contracts, reconciliation of bank accounts, travel arrangements, update and upkeep the domestic worker's legal documentation, prepare and manage the affairs and maintenance of one of the buildings owned by my employer, collect the quarterly dues...etc

As a Coping Officer, I have gained a wide experience in the following areas:Inspection & Ethics• Listened to staff complaints, investigated the matters & reported with my reccomendations to the GM for action to be taken• Conducted weekly inspection rounds & reported any discrepancies to the GM• Ensured staff compliance to all policies & reported any violations to the concerned Section Manager as well as the GM• Set up the surveillance system & monitored their continuous… Show more As a Coping Officer, I have gained a wide experience in the following areas:Inspection & Ethics• Listened to staff complaints, investigated the matters & reported with my reccomendations to the GM for action to be taken• Conducted weekly inspection rounds & reported any discrepancies to the GM• Ensured staff compliance to all policies & reported any violations to the concerned Section Manager as well as the GM• Set up the surveillance system & monitored their continuous proper functioning• Carried out the retrieval of camera recording during ongoing investigationsRecruitment • Composed job descriptions in coordination with Section Managers• Conducted screening & shortlisting of CVs• Conducted first interviews• Forwarded qualified candidates to a second interview with the concerned department head or GMPersonnel Administration• Created, maintained & updated personnel files• Prepared monthly punctuality sheets• Monitored staff overtime hours• Monitored & managed staff monthly absences & vacation daysMarketing Officer (Admin tasks only) • Co-handled the updating of content on Piaff’s Facebook page & the replying to clients' inquiries• Maintained & replenished the stock of marketing material • Handled communications & orders with providers for promotional events • Coordinated with the SMS broadcast providers Policies & Guidelines• Prepared Store & warehouse Guidebooks • Issued Internal Memos on behalf of the GM, maintained softcopy filing, & distributed them to concerned partiesMiscellaneous Administration• Supervised the Delivery Unit in their daily tasks & organized the timeplans • Oversaw proper functioning of all communication methods (phone, internet….)• Coordinated with external technicians on needed maintenance work • Prepared budgets & implementation plans for m&r projects • Handled needed maintenance purchases• Handled the selection process of the Valet Services & supervised the contracted valets at their post Show less

• Carried out the control & preparation of received merchandise, as well as the shop-to-shop merchandise transfers, as per the Merchandise Receipt & Display procedure• Handled the reorganization of the display stands in the shop, on daily basis & after each receipt of merchandise• Supervised store cleanliness, & requested maintenance work when needed• Assisted the Sales Person in advising clients & completing the sales transaction • Handled cashier functions• Conducted… Show more • Carried out the control & preparation of received merchandise, as well as the shop-to-shop merchandise transfers, as per the Merchandise Receipt & Display procedure• Handled the reorganization of the display stands in the shop, on daily basis & after each receipt of merchandise• Supervised store cleanliness, & requested maintenance work when needed• Assisted the Sales Person in advising clients & completing the sales transaction • Handled cashier functions• Conducted periodic physical inventory of displayed merchandise against system produced checklists, & reported missing items to the Operations Manager Show less