Experienced Customer Service Representative with a demonstrated history of working in the education management industry. Skilled in English, French, Teamwork, Teaching, Social Media, and Public Relations. Strong support professional with a Bachelor of Arts - BA focused in Phonetics and Linguistics from Alexandria University.
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Subject Matter ExpertTalkmobile Jun 2022 - PresentAlexandria, Egyptproviding knowledge and experience in the specific area, recommending best practices, overseeing technical solution development, answering to client inquiries, liaising with stakeholders, performing product demonstration, and coordinating workgroups. -
Customer Service Representative_Vois Sep 2017 - Mar 2024Alexandria Governorate, Egypt Handling customers requesting to leave the network, by resolving their ongoing issues, and convincing them to stay on the network. Providing best offers and alternatives that suit their usage. Communicating with the customers by receiving inbound calls and calling them back to follow up with them. Acknowledging and resolving customer complaints. Maintaining a positive, empathetic and professional attitude toward customers all time. Keeping records for customer… Show more Handling customers requesting to leave the network, by resolving their ongoing issues, and convincing them to stay on the network. Providing best offers and alternatives that suit their usage. Communicating with the customers by receiving inbound calls and calling them back to follow up with them. Acknowledging and resolving customer complaints. Maintaining a positive, empathetic and professional attitude toward customers all time. Keeping records for customer interactions, transactions, commentsand complaints. Coordinating with colleagues in other departments if necessary. Show less -
Event OrganizerBibliotheca Alexandrina Jan 2015 - Mar 2015Alexandria Governorate, Egyptwork for clients across all kinds of industries, for all kinds of events. This includes conferences, corporate events, award ceremonies, product launches, and theatre productions. -
VolunteerBibliotheca Alexandrina Sep 2013 - Sep 2014Alexandria, EgyptAssistant science teacher
Farah Tharwat Education Details
Frequently Asked Questions about Farah Tharwat
What company does Farah Tharwat work for?
Farah Tharwat works for Talkmobile
What is Farah Tharwat's role at the current company?
Farah Tharwat's current role is Subject Matter Expert.
What schools did Farah Tharwat attend?
Farah Tharwat attended Alexandria University.
Who are Farah Tharwat's colleagues?
Farah Tharwat's colleagues are Liz Percival, Danny Smith, Randa Lebeb, Mostafa Sayed, Takoda Duran, Demond W., Connor Mcsorley.
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