• Utilize Jira ticketing system to ensure NCSOFT’s employees can do their work by resolving their technical issues daily.• Image and provision high-powered Origin and Alienware desktops and laptops to end users to ensure progress on current projects.• Guide presentations to end users on the company’s common IT practices to instill computer security awareness among the company.• Handle endpoint management systems like Guacamole, Office365 admin, Active Directory and Endpoint Central to provide users with the software and technical support needed for daily tasks.• Partake in large IT infrastructure projects based in the Bellevue office centered around creating asset management systems and organizing desktop locations to improve efficiency in daily IT objectives.

• Troubleshoot daily hardware and software issues in Tacoma office to keep up company productivity• Image and configure Windows machines to prepare company for new hires every week • Manage company assets such as tracking company machines and assigning to users to ensure all resources are organized• Utilize Fresh Service Ticketing system to resolve IT related tickets daily to ensure productivity of field technicians workflow

• Image and configure both Windows and MacOS machines to prepare company for up to 25 new hires every week • Troubleshoot hardware and software issues at a walk-up tech bar to keep up company productivity• Guide a presentation onboarding new hires on IT practices and computer security • Utilize Service Now to resolve over 20 IT related tickets daily to keep organization of common technology related incidents • Manage company assets such as tracking company machines and assigning to users to ensure all resources are organized and accurately inventoried