* Six (6) years of experience working with KONE Asia Shared Service Centre develop practically strong foundation in SAP skills, administrative, computer and organizational skills.* Accomplished, multitask to support last-minute demands and changes ensuring ability to remain flexible and adaptable.* Consistently recognized for achievement and performance.

Responsibilities* To process transaction request within the agreed SLA for quality, response- and throughput time, efficiency, etc., while respecting the KONE Way process definition and unit-specific instructions* To validate all required information or documentation is provided prior to executing the transaction, and seek any required additional information, documentation or approval from thefrontline unit.

Responsibilities* To perform customer service duty on a daily basis.* To provide all required reports and analysis of all business transaction, inquiries, as an input for management to improve the overall business processes. For example, monthly report on uncaptured Mesra card points at PETRONAS Service Stationnationwide.

Responsibilities*To provide accurate resolution to customer difficulty, varies and depending on PETRONAS products in Retail, Commercial and LPG business as well as Cards services.* To assist Business Assurance Manager (BAM) and Team Lead (TL) ensuring that the individuals in the team work meet company standards and service performance contracts.

Responsibilities* To handle and resolve customer inquiries with tact and discreetly, ensuring timely resolution of issues.* To monitor and follow up the transporter/contractor to ensure that products arrived at customers’ location according to the required quality, timely and right product.