As a customer service representative at noon, I managed to handle all the customer concerns through various portals including chat, mail, and inbound calls.- I handled customer complaints and returns, maintaining a positive company reputation.-Managed customer accounts, and updated CRM system with accurate information.- Processed transactions accurately and efficiently.- Managed and conducted follow-ups with customers to ensure problem resolution and satisfaction.

Researched and wrote contracts, agreements, and proposals.Developed online, client-facing, and internal resources and collated resource content.Assisted lawyers with materials preparation for internal and external training events.