Farah Azkiya Email & Phone Number

Jakarta, Indonesia

•Responsible end-to-end E-commerce Operations on Tokopedia, Shopee, and TikTok.•Create and update product listings, ensuring accurate and engaging product descriptions, images, and pricing.•Monitor product availability and manage inventory levels.•Manage all the features in the marketplace to increase sales (vouchers, flash sales, broadcasts,etc).•Participate and implement marketing strategies on E-commerce platforms to maximise sales.•Work closely with customers to respond all their inquiries and related issues to maintain chat performance.•Creat a daily, weekly, and monthly E-commerce sales report.

Jakarta, Indonesia

•Responsible end-to-end E-commerce Operations on Shopee, and TikTok.•Create and update product listings, ensuring accurate and engaging product descriptions, images, and pricing.•Monitor product availability and manage inventory levels.•Participate and implement marketing strategies on E-commerce platforms to maximise sales.•Work closely with customers to respond all their inquiries and related issues to maintain chat performance.

South Jakarta

• Mapping stock to ensure successful order by customer.• Set Grouping product for promotion or event.• Make sure admin staff handle the work correctly and supervise their report.• Help admin team to escalate their problem to the related department.• Make Daily Transaction Report to the head department.• Solve day-to-day problem as soon as possible for seamless transaction for the customer in website.

South Jakarta

• Provide day-to-day operation to maintain and manage the Content Management System (CMS), Merchant admin and Food admin.• Reviewing and change content against the Shopee standards and guidelines in every change or request made by the merchant.• Asisst to delete and add options, dish listings, promos according to the product's live flash sale time.• Assist to helping merchants to change store cards, banners, store name, addresses, food tagging, merchant surcharge, etc. According to shopee guidelines, sending emails to merchants with the intention of informing them that their content was rejected because it does not comply with guidance.• Assist the content leader in making regular reports & other tasks.• Support the sales, merchant care and related division in the entire group.• Finding the best solution and solving all the problems that merchants are facing.• Communicating with the Business Development team to find solutions to assist merchants in operating outlets.

South Jakarta

• Provide day-to-day operation to maintain and manage the Content Management System (CMS).• Reviewing content against the Shopee standards and guidelines in every change or request made by the merchant.• Finding the best solution and solving all the problems that merchants are facing.• Assist the content leader in making regular reports & other tasks.• Perform user testing or usage analyses to determine CMS effectiveness or usability.• Recommend improvements for the CMS.• Support the sales, merchant care and related division in the entire group

South Jakarta

• Analyze the existing data on the merchant admin related to the new outlet.• Entering merchant data that is in accordance with Shopee standards and guidelines such as menu, banner, store card, and name of the outlet. • Communicating with the Business Development team to find solutions to assist merchants in operating outlets.• Assist the content leader in making regular reports & other tasks.• Support the sales, merchant care and related division in the entire group.

Jakarta, Indonesia

-Responsible for the process of incoming content before it is used as intended by the function to support content acquisition work.-Responsible for completing the video transcript of the documentary interview on time.-Responsible for recording school databases in Jakarta to assist the marketing division in creating events in collaboration with clients.-Assist the marketing team for completing weekly reports, including incoming content data, content classification, and assessment of incoming content.-Contribute to the preparation of weekly reports so that project progress is easily reviewed.

Bachelor'S Degree, Communication And Media Studies

Language Class

Activities and Societies: Served as secretary in several events organized by the school, such as commemorating Indonesian Language Day.