Farah El Haj Moussa Email & Phone Number

United Arab Emirates

United Arab Emirates

- Build and maintain professional relationships with the Ministry of Economy, the Consumer Protection, Dubai Government Workshop and Local Government entities and agencies.- Maintain direct relationship with VIP customers through direct visit to the service centre, consumer protection, CRM department, manufacturer and owner and family reference.- Ensure that the factory campaigns and activities are compliant with UAE Protection Laws.- Follow up on the government relations and activities in a timely manner.- Introduce process changes requested by the government affairs that will support both the customers and the business operations.- Coordinate the vehicle repairs of Dubai government workshop.- Follow up with the Ministry of Economy to resolve the consumer complaints and maintain high customer satisfaction level.- Implement CRM department and train new staff for prestige division.- Generate daily and monthly analytical reports for NPS/CRM figures.- Meet the management for effective action plan.- Suggest ideas to enhance the performance of both the internal and the external manufacturer system to ensure high service quality.- Prepare monthly reports on the status of customer satisfaction in the dealership.- Support the marketing team for upcoming sales campaign.- Support the sales team to generate leads for new and trade in customers.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Bachelor Of Business Administration - Bba, Finance, General

Higher Banking Diploma, Banking, Corporate, Finance, And Securities Law