Managed the overall Onboarding & Implementation activities of an AI-powered Performance, Learning, & Wellness software for clients based in Asia Pacific (APAC) Region :• Led the requirement-gathering process and analyzed internal business needs to define system specifications • Mapped data and aligned existing performance management processes with the new integrated system• Communicated product functionality, expectations, and limitations to stakeholders• Managed backend configurations and settings to meet clients’ business and functional requirements• Provided creative solutions to adapt existing product modules, addressing gaps in business management• Oversaw project delivery by managing daily tasks, resolving bugs, and ensuring smooth implementation• Consolidated key documentation for project governance and implementation modules• Conducted User Acceptance Testing (UAT) and Knowledge Transfer sessions for end users• Coordinated post-implementation support, offering first-line assistance and troubleshooting

• Conducted market analysis and competitive research to inform strategic decisions • Assisted with advertising and promotional campaigns across social media, mass communication channels, and e-commerce platforms• Coordinated marketing roadshows, collaborating with the team for smooth execution• Contributed to planning and executing marketing campaigns, including sourcing promotional items from suppliers• Created copy for social media posts, point-of-sale materials, and other marketing collateral• Supported the development of written, video, and visual content for various marketing channels• Actively participated in brainstorming sessions to generate new marketing ideas• Provided daily administrative support to the marketing team

• Responded to customer inquiries and feedback via email and inbound phone calls• Monitored and tracked shipment status, coordinating with the Operations Team to ensure timely and secure deliveries• Coordinated with customers to schedule preferred collection and delivery times, ensuring smooth logistics• Submitted orders for shipping supplies to the Operations Team for timely processing• Addressed and resolved billing and payment-related issues promptly• Provided administrative support and handled other clerical tasks as needed