Experienced in managing overall end-to-end client onboarding process including configuration of software platforms, configuration of account set up, creation of Knowledge Transfer content and conducting User Acceptance Testing (UAT) training session, as well as providing post-implementation support.Exploring opportunities at the nexus of IT Innovation, Cybersecurity, and Business Strategy. Looking forward to leveraging my skills and knowledge to contribute to the evolution of IT systems that empower organizations to thrive securely in today’s fast-paced digital world.
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Operations ConsultantOutsizedKuala Lumpur, My -
Implementation SpecialistEntomo Sep 2022 - May 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaManaged the overall Onboarding & Implementation activities of an AI-powered Performance, Learning, & Wellness software for clients based in Asia Pacific (APAC) Region :• Led the requirement-gathering process and analyzed internal business needs to define system specifications • Mapped data and aligned existing performance management processes with the new integrated system• Communicated product functionality, expectations, and limitations to stakeholders• Managed backend configurations and settings to meet clients’ business and functional requirements• Provided creative solutions to adapt existing product modules, addressing gaps in business management• Oversaw project delivery by managing daily tasks, resolving bugs, and ensuring smooth implementation• Consolidated key documentation for project governance and implementation modules• Conducted User Acceptance Testing (UAT) and Knowledge Transfer sessions for end users• Coordinated post-implementation support, offering first-line assistance and troubleshooting -
Performance Management AssociateEntomo Jun 2021 - Sep 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia -
Marketing Intern - BeveragesNestlé Mar 2021 - May 2021Malaysia• Conducted market analysis and competitive research to inform strategic decisions • Assisted with advertising and promotional campaigns across social media, mass communication channels, and e-commerce platforms• Coordinated marketing roadshows, collaborating with the team for smooth execution• Contributed to planning and executing marketing campaigns, including sourcing promotional items from suppliers• Created copy for social media posts, point-of-sale materials, and other marketing collateral• Supported the development of written, video, and visual content for various marketing channels• Actively participated in brainstorming sessions to generate new marketing ideas• Provided daily administrative support to the marketing team -
Customer Service RepresentativeFedex Sep 2020 - Nov 2020Malaysia• Responded to customer inquiries and feedback via email and inbound phone calls• Monitored and tracked shipment status, coordinating with the Operations Team to ensure timely and secure deliveries• Coordinated with customers to schedule preferred collection and delivery times, ensuring smooth logistics• Submitted orders for shipping supplies to the Operations Team for timely processing• Addressed and resolved billing and payment-related issues promptly• Provided administrative support and handled other clerical tasks as needed -
Marketing Intern - BeveragesNestlé Mar 2020 - Jul 2020Malaysia
Farah Zaidi Education Details
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Doctorate Of Business Administration (Dba) -
Leadership -
Criminal Justice, Corporate Strategy, And Public Services -
Cmi Level 7 Strategic Management And Leadership Practice -
Business And Economics -
Leadership -
Applied Science -
Smk Sentul UtamaPure Science -
Smk Convent SentulPenilaian Menengah Rendah -
Doctorate Of Business Administration (Dba)
Frequently Asked Questions about Farah Zaidi
What company does Farah Zaidi work for?
Farah Zaidi works for Outsized
What is Farah Zaidi's role at the current company?
Farah Zaidi's current role is Operations Consultant.
What schools did Farah Zaidi attend?
Farah Zaidi attended Eu Business School, Universiti Tun Abdul Razak (Unirazak), The University Of Edinburgh, Chartered Management Institute, Yeungnam University, Universiti Tun Abdul Razak (Unirazak), Universiti Teknologi Mara, Smk Sentul Utama, Smk Convent Sentul, Eu Business School.
Who are Farah Zaidi's colleagues?
Farah Zaidi's colleagues are Ezriq Jen Muzakir, John Doe, Jody H., Sushree Pani, Pruthvi Inamke, Chinmay Bhagat, Tanya Shankar.
Not the Farah Zaidi you were looking for?
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2entropyconsulting.io, hotmail.com
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Farah Zaidi
Sydney, Nsw
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