Farah Rufendy Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

•Oversee high-value brands in apparel, shoes, accessories, and cosmetics across SEA markets (Malaysia, Singapore,Philippines, Indonesia, Thailand & Hong Kong) on platforms like Shopee, Lazada, Tiktokshop, brand websites, and other external marketplaces.• Build and maintain strong client relationships through daily communication, fostering trust and ongoing partnership.• Pitch and upsell new services to clients, including expansions to new regions or warehouse capabilities… Show more •Oversee high-value brands in apparel, shoes, accessories, and cosmetics across SEA markets (Malaysia, Singapore,Philippines, Indonesia, Thailand & Hong Kong) on platforms like Shopee, Lazada, Tiktokshop, brand websites, and other external marketplaces.• Build and maintain strong client relationships through daily communication, fostering trust and ongoing partnership.• Pitch and upsell new services to clients, including expansions to new regions or warehouse capabilities, supportinggrowth and brand strategy.• Facilitate the onboarding of existing clients for new route expansions, helping them to successfully launch their stores in additional markets and platforms.• Manage end-to-end client projects, collaborating across internal teams to implement category expansions, new service offerings, and ensure smooth operations.• Develop and refine SOPs for new services, ensuring all operations align with client expectations and SLAs.• Coordinate procurement and oversee inbound/outbound shipments to maintain efficiency, address discrepancies, and support brand packaging needs with SAP.• Monitor and analyze GMV and other performance metrics, reporting key insights to management.• Address and resolve brand issues, ensuring timely troubleshooting of technical, operational, or data-related challenges.• Perform product creation in the seller center to ensure accurate synchronization through the integration platform, while also monitoring stock and inventory synchronization to maintain up-to-date availability across all channels.• Investigate issues related to lost orders or incorrect items sent, and effectively communicate the next steps to clients to ensure timely resolution and maintain strong relationships.• Create dashboards to track performance and streamline reporting for better operational oversight. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Collaborates effectively with regional data analytics teams, including Business Intelligence and Data Warehouse, to coordinate data requirements and ensure data availability and accuracy.• Drives improvements in sales and inventory reporting, taking the lead in conducting discrepancy investigations, reconciliations, and related communication.• Possesses excellent communication skills and works closely with internal and external stakeholders, managing project communication and… Show more • Collaborates effectively with regional data analytics teams, including Business Intelligence and Data Warehouse, to coordinate data requirements and ensure data availability and accuracy.• Drives improvements in sales and inventory reporting, taking the lead in conducting discrepancy investigations, reconciliations, and related communication.• Possesses excellent communication skills and works closely with internal and external stakeholders, managing project communication and coordination with ease.• Identifying and proposing best practices within the Partner Services team and implementing standardized processes for continuous improvements. Show less

Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Bukit Beruntung

• Dedicated to serving customers by effectively selling products, meeting customer needs, obtaining orders, and organizing daily work schedules.• Skilled in resolving customer complaints by thoroughly investigating problems, developing practical solutions, preparing comprehensive reports, and making recommendations to management for improved customer satisfaction.• Passionate about providing exceptional customer service and building long-term relationships with customers to ensure their… Show more • Dedicated to serving customers by effectively selling products, meeting customer needs, obtaining orders, and organizing daily work schedules.• Skilled in resolving customer complaints by thoroughly investigating problems, developing practical solutions, preparing comprehensive reports, and making recommendations to management for improved customer satisfaction.• Passionate about providing exceptional customer service and building long-term relationships with customers to ensure their continued loyalty and repeat business.• Possesses strong communication and interpersonal skills to effectively engage with customers and collaborate with team members to achieve sales goals.• Continuously seeks opportunities to improve sales performance through ongoing training and development, including staying up-to-date with industry trends and competitor activities.• Maintains accurate and up-to-date records of sales activities, including customer interactions, orders, and follow-up actions, to ensure efficient and effective sales operations.• Takes ownership of achieving individual and team sales targets while adhering to Singer's sales policies and procedures. Show less

Bachelor Of Science - Bs, Statistics

Pre-University, Science

Module 1: Mathematics, Physics, Biology and Chemistry

Pure Science