- Contributed effectively as a team member within an Agile-based framework, fostering collaboration and adaptability to deliver successful project outcomes.- Created meticulous business documentation, diligently chronicling every facet of the project's evolution, fostering seamless work implementation and preserving invaluable insights for future endeavours.- Demonstrated adeptness in integrating, testing and troubleshooting complex API connections for a spectrum of insurance products, catering to partners such as MSIG General, Zurich Takaful, Zurich General and Tune Protect, fostering swift onboarding and seamless product deployment.- Designed elaborate workflows and vivid user narratives to imbue developers with a profound comprehension of both the intricacies and imperatives of the project's logic and requirements.- Effortlessly navigate and address impromptu tasks, bug fixes, novel enhancements or client-driven change requests, each day with unwavering dedication and finesse.- Facilitated seamless client transitions to the operational phase for both motor and commercial insurance products, ensuring successful project completion and customer satisfaction.- Gracefully tends to the needs of the clientele day in and day out ensuring their satisfaction remains the company’s paramount goal.- Leveraged Azure DevOps extensively on a daily basis to meticulously craft user stories, meticulously track bugs and efficiently manage tasks, ensuring streamlined project workflows and optimal collaboration.- Pioneered the introduction of Bantuan Ikhlas Supreme from Takaful Ikhlas motor takaful, revolutionising the customer experience by enabling seamless purchase of motor insurance with additional add-ons.- Proficient in ClickUp for task organisation, project planning and team collaboration.- Proficiently coordinated the seamless integration, rigorous testing and swift resolution of issues across multiple payment gateways including MobyPay and Gkash via API integration.

- Assess various potential solutions and provide informed recommendations to address business challenges.- Collaborate with relevant IT teams to ensure clear understanding of the business requirements and foster effective coordination.- Coordinated and oversaw the execution of three different projects while actively contributing to the team's decision-making process.- Engage in close collaboration with business users and technical delivery teams to develop scalable and adaptable IT solutions. This includes conducting comprehensive assessments of both business and system impacts, generating user stories, creating functional designs, devising test strategies, supporting delivery through the go-live phase, and providing post-live support.- Ensure timely completion of all deliverables and actively share relevant knowledge and information.- Facilitates the alignment of business requirements with IT system functional specifications and effectively communicates system interaction and workflows.- Introduced a seamless transition from Microsoft Word and Microsoft Excel to Google Docs, Google Sheets, and Google Drive, enabling enhanced efficiency in documentation processing.- Prepare comprehensive functional specifications for the business and/or technical project team, documenting all essential components.