Farah Naaz Email & Phone Number

London, England, Gb

England, United Kingdom

As an IT Consultant, I help customers with the attainment and maintenance of ISO27001 certification, in-depth risk analysis studies, and establishment of general third-party risk management programs.I stand committed to enhancing Information Security Governance by applying knowledge acquired on standards such as GRC, ISO27001, and ITIL to install effective cybersecurity measures.With a strong foundation in IT service management and an enviable list of accomplishments, I am committed to driving organizations toward the improvement of their information security posture. By actively engaging in technology audits and developing policies, I drive continuous improvement and operational excellence within teams.Assisted in aligning the organization with security frameworks such as ISO 27001 and Cyber Essentials+.Oversaw the deployment of a Privileged Access Management (PAM) solution, coordinating with cross-functional teams and managing KPI reporting.Developed and delivered regular security metrics and key performance indicators for executive-level reporting.Security Policy Development: Regularly updated and implemented security policies aligned with ISO and industry standardsBusiness Continuity Planning: Coordinated disaster recovery efforts, ensuring minimal data loss and supporting business continuity initiatives

Riyadh

Experienced GRC professional with sound knowledge in ISO27001 , ISO 20000 , SOC 1 & 2, SSAEDevelop and implement the Information Security Governance frameworkHands-on experience of an enterprise security and standard- Cyber essentials, ISO27001, 27002 etc.Formal document creation, including ISO 27001 aligned policies, standards and processesRisk reviews, technology audits or other similar workHelping our clients to implement Information Security Management Systems and achieve and maintain ISO27001 certificationConducting risk assessmentsCreating or supporting third-party risk management and audit programmes

Riyadh, Saudi Arabia

Provide Online Training and IT Education for schools, Private institutions and training institutes.Languages: HTML, MS Office (Ms Excel, Ms PowerPoint, MS access, SQL, Python Programming language, Robotics and Cybersecurity)IELTS score 7.5 - English Communication skills training for non- Natives and Professionals.Technical Trainings: ITIL , Cyber Essentials, communication skills.

Hyderabad Area, India

Trained Internal Mindtree Employee on ITIL Foundation Exam with 100% success rate.Extended Trainings on ISO 20000 and ISO 27001.Conducted RCA workshops with focus on grooming delivery on Problem solving techniques and Use of QC tools for Root Cause AnalysisInduct new joiners on ISMS standards, Human Error and QMSProject : Microsoft Azure and Office 365.

Hyderabad Area, India

Internal and External Audits -A certified lead Auditor in ISO 27001 StandardAudit internal teams ,share and implement best practises across IMTS projects in MindtreeImplementation of ISO 20000 and ISO 27001 standard at Hyderabad mindtree OfficeManage and coordinate internal and external auditsWork with Delivery to identify,improve and mitigate gaps in project managementRegular Information Security of the service delivery team to ensure adherence to Mindtree ISMS Policy.Ensure education of Service delivery team members on Internal ISMS policies and awareness by conducting security awareness sessions, flyers and audits.Implemented Questionnaire on general awareness, process awareness and process changes - Random floor audit wherein engineers are picked and auditedEnsured Security violation actions are taken up to higher delivery and CA - PA is implementedShare best practises and process improvement initiatives

Hyderabad Area, India

Process Consultant Process Tailoring ,Define and Implementing process aligned to ITILPerformed Data Analysis to monitor SLA trends and help in achieve customer KPIEnsured the effectiveness of project governance by providing regular feedback and improvements opportunities, ensured awareness of governance tool to new members.Conducted RCA workshops, implemented Qc tools to enable delivery with root cause analysis.Managed and Maintained Project governance tools like Project dashboard .Regular review of Delivery Platform Tool to ensure governance Implemented Stand up Meetings for Microsoft projectsProcess Excellence Process Excellence:Implemented Service delivery excellence to ensure incident and change management process is compliant and ensure SLA target is achievedEstablished Technical Process usage Check at a lead level for all projects in MicrosoftPerform trend analysis,come with with service improvements and drive the action item to closure with delivery team.Customer engagement Surveys and satisfactionEngaged with customer of project feedback surveyEnsured customer feedback are analysed , reviewed and drive appropriate action itemsEnsure Customer feedback is monitored and delivery gets involved on specifc feedback to achieve customer satisfaction.Worked for Microsoft Corporation and supported Windows Azure Operation Center.

Hyderabad, Telangana, India

Leading a team of 150+ engineers in Mindtree to manage Service Delivery and Quality based across for 30 projects.Working closely with Head of Service Operations and Infrastructure Operations Managers.Implement ISO 20000 and ISO 270001 standards for Mindtree projectsManage and Co-ordinate External and Internal Audit at Hyderabad Mindtree CenterExperienced in SSAE 16 Assessments.Driven various initiatives on Service level Improvement plans through ITIL Processes, Best Practices and Gap analysis across projects & designed solutions.Driven process delivery excellence through automationUnderstanding customer needs and designing the processes as per customer's requirement and ITIL best practices.Quality Improvement Projects using SIPOC (Six Sigma Green Belt)Established and implemented governance mechanism for Mindtree Project.Conduct periodical Internal Security compliance audits. Document and Maintain Project specific critical artefacts based on ITIL standardsEnterprise asset management and maintain CatalogPeriodic documentation review to identify process Improvements and manage changes.Manage global programs, responsible for onshore and offshore delivery excellence, customer satisfaction.Analyse customer satisfaction surveys and participate in client presentations, proposal support, contract reviews and process consulting to generate new businessImplemented and enhanced information security awareness basis the client guidelinesCoach and Mentor delivery teams on service quality improvements, Process gap analysis,Risks Analysis etc.IT service Continuity and Availability Management Process owner across mindtree Industry groups.Working with Quality consultants and delivery team on It Service Continuity and Availability managementActive member of interview panel in mindtree.Project : Microsoft Azure Cloud and Office 365 projects.

Bengaluru Area, India

Facilitated in ISO 20000 Surveillance AuditAs part of ISO20000 implementation worked on supervising Project managers on implementation of ISO standards .Ensured Internal projects are audited and gaps are identified to closure. Established best documentation practises, ensure information security is managed .Six Sigma trained professional.Worked on Data Analysis to help delivery team meet their SLA by use of QC tools like Pareto analysis , flowcharts and brainstorming sessions.Established and implemented governance mechanism for Customer Projects( Microsoft Azure Team)Co-ordinated with delivery team for internal audits and ensured gaps are identified and tracked till closure.Process owner - Problem managementIdentification of all internal projects for problem managementReview problem management process, change and implement process improvementsReview and approve tailored problem management document at a project levelEducate internal team on Problem management Initiate proactive problem management for internal and customer projects

Bengaluru Area, India

Experience in Quality Methods , ITIL Concepts,ISO 20000 ,ISO 9001,ISO 270001,Internal Auditor & Operational Excellence. Incident and change management Process Tailoring as per ISO 20000 standards.Helped implement problem management , maintain KEDB and ensured CI change updates are sent sent to appropriate team . Implemented Process usage check at a technical level and implemented process improvement based on the process usage check results.Educated team on any change of process, tooling changes and drove service improvements.Implemented QC Tools - Brain storming, 5 Y, Fishbone ,PDCA cycle.Supported Internal mindtree projects .

Bangalore

Technical Expertise and Implementation of ISO 20000Strong experience in Mid Range Server System administration,different ITSM tools and proficient with ITIL and ISO 20 000 concepts.Part of Mindtree Internal Audit team , good exposure in ISMS.Experience on Service now,Nagios,OMS400 and Power System.Trained 4 freshers on IBM i technology and lead the team on technical queries.I have a good experience working in Mindtree , infrastructure support is in compliant with ISO 20000 and ISO 27001 standard.Being part of all audit ensured mindtree achieve ISO certification.Implemented ITIL best practises, ensure good governance and best practises are adhered .Managed all Project critical artefacts , created technical documents, maintained KEDB and initiated problem management.Worked for Netherland based clients KPN .KPN is a leading telecommunications and IT provider and market leader in the Netherlands.GETRONICS a Dutch based ICT provider working along Europe, Asia pacific and Latin America.Also supported STAPLES europe client.

Bangalore

Handled i-Series System administration and drove Global delivery Framework.Handling Live Processes with installation, configuration and troubleshooting on IBM i servers .This involved User Management,System Operations,Production Control and Scheduling,Application Management,Disaster Recovery and System,Mimix,PTF installation.Implemented Disaster Recovery and Business Continuity Test for the IT Infrastructure.Basic Knowledge of Active Directory, access control and windows troubleshooting. implemented Incident Management process, engage next level of management support Responsible for the efficiency & effectiveness of Incident Management process within the Project.Part of Global Delivery Framework, assisted team with internal audits and quality management.Implemented LEAN principles - Defect Prevention,Internal Project Audit,Technical task audits, Demings Cycle (PDCA), Data Privacy , Internal reviews and process audits, VSM and helped delivery with value stream mapping of projects.Worked with renowned customers Manulife Canada.

Master’S Degree, Information Technology

MSc IT

Computers

Activities and Societies: Debate team, Athletics, Swimming, Hostel Proctor, Managed Internet facility and setup

High School, Science

Activities and Societies: Debates, extempore, Poetry competiotion