Faraon Solis Email & Phone Number

Hunt Valley, Maryland, United States

• Managed M365 Administration, focusing on user account management and security configurations, and administered Apple Business Accounts to streamline device and application management across the organization.• Enhancing cloud security, identity management and active directory through Microsoft Entra within Azure cloud environments• Oversaw on-premises infrastructure, network resources, and server/firewall maintenance, including managing VMware ESXi environments for virtualization and resource optimization.• Executed a critical upgrade and migration project for all organizational servers from Windows Server 2012 to Windows Server 2022, enhancing system performance and security. This included upgrading VM hardware settings (CPU, memory, storage) and ensuring continuity in roles, group policies, and IP/DNS configurations.• Monitored Veeam for comprehensive backup solutions, conducting daily system reports to ensure data integrity and system resilience against potential disruptions• Developed PowerShell scripts for software automation, updates, patches, accessing AAD to update SSO keys and resolved complex software issues• Utilized Sophos Central and Mail Assure for endpoint and email security.

Glen Burnie, Maryland, United States

• Continue to do IT Technician duties• Setup workstations, laptops, and user accounts on the company domain for new hires.• Managed computer hardware and software updates.• Maintain back log record accuracy of units such as Desktops, Laptops, Servers, Switches being submitted by the IT Technicians.• Created presentations for technical improvements and resource optimization.• Developed and delivered training materials for hardware and software usage.• Monitor and troubleshot network and server issues.• Provided IT support to customers, fostering strong client relationships.• Delegated tasks to optimize team productivity.• Collaborated with management to implement new procedures and policies.• Mentored and trained IT department members.• Ensured compliance with R2 Condition and Functionality protocols for ecommerce units.

Glen Burnie, Maryland, United States

• Repaired and tested 15-30 Desktops, laptops, servers a day.• PXE boot to server used for diagnostics, tracking and logging.• Image and load operating systems and drivers onto USB drives such as windows 10 & 11.• Image and load operating systems for Mac OS such as High Sierra, Mojave, Catalina, Big Sur, Monterey, and Ventura.• Software upgrades such as Operating system, Drivers, Bios/UEFI Updates.• Rebuild Windows end devices hardware such as RAM, Storage, Graphics Card, CPU, Network Card, and cooling system.• Reset servers and IDRAC.• Reset, and updated switches using terminal or PuTTY.• Implemented a scrip through SecureCRT to automate workflow for switches.

Hanover, Maryland, United States

• Answer and managed on average 50 incoming dispatch calls, coordinatingjob assignments with independent contractors.•Liaise with Customer Service via phone and email to ensure timely requestfulfillment and issue resolution.• Assist HR in providing information and documents for new hires.• Managed a new contract as Project Manager, overseeing warehouse staff,inventory, and records.• Perform data entry for Proof of Delivery (POD) and delivery information.• Scan and input settlement invoices and route manifest paperwork into AexIToperation database.• Package and send completed work to headquarters.• Utilize Trip Allocation systems to efficiently assign route stops.• Monitor routes and communicate with drivers and Customer Service usingAexTrack and rockhopper systems.• Timely resolution of independent contractor (IC) tickets and errors.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Provided operational support for employees.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.• Reconciled daily sales transactions to balance and log day-to-day revenue.• Utilized strong written and verbal communication skills to provide end user training on common applications and updates.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.• Approved regular payroll submissions for employee•trouble-shooting customers projects