Faraz Aleem Email and Phone Number

• Multi-faceted Horizontal role spanning PayPal’s 7M global Business sellers • Formulated strategies, policies and strategy ownership for PayPal’s high growth areas (channel Partners, Marketplace and merchant acquisition funnels). • Implemented Global seller performance standard program to optimize margin & reduce customer experience – resulting in $16M/year cost savings and reduction of 1M bad customer experiences. • Led Portfolio management team to track and monitor business sellers differentiated by size across the lifecycle through trigger-based portfolio alerts and early warning systems.

• Ground up development of Portfolio monitoring framework encompassing internal, external and macroeconomic triggers• End to end ownership (Operations, Strategy and Policy) for CEMEA’s Commercial businesses • Defined Economic downturn and recession response, including COVID & Brexit readiness• Oversight and management of business KPI’s, scorecards with monitoring and Cap plans • Led the development for complex Risk verticals strategy across relevant EMEA including Travel, Airlines, CFD’s, Forex. • Partnering with multiple lines of lines of defence functions (FLOD/SLOD) to build and develop control framework

• Dual role responsible for leading CEMEA markets (118 markets generating $1.2BN of revenue) financial risk. Responsible for developing and managing seller risk, consumer risk & EMEA Resolution and Protections (buyer and seller protection) whereby the core responsibilities were to ensure fit for purpose market relevant Protection policies• Member of the EMEA Risk leadership and CEMEA Business regional extended leadership team providing thought leadership & focussed execution to enabling business growth. • Developed and Implemented program to increase PayPal’s seller value proposition by launching Fraud Protection (Intangible Seller Protection) with 2x ROI pay back. • Increased P&L performance of some business lines by 40% through fraud reduction efforts • Supported risk management infrastructure to launch into new verticals (e.g. Fuel, eGovernment)

• Responsible for all Merchant Risk Management Policy Strategy for Large merchants (>$1.2M/ processing volume/yr) which represented 65% of EMEA payment processed volume. • Core responsibilities: portfolio management, reviewing policies and strategies whilst crucially providing low friction, launching White Glove program for strategic sellers, Risk win back strategy for churned sellers • Set up and led development of the Default Management and Recovery initiative. This was a new (to PayPal) muscle of fraud and credit recoveries against higher balance defaults ($4M/year saving),

• Credit and Fraud Risk lead for the second biggest market for PayPal globally over a period when Revenues increased 35% yoy to ~$1BN whilst maintaining lower than the industry loss rates. • Member of the UK Management team providing thought leadership & execution • Developed innovative ways to improve the customer risk experience, reducing reputation & PR risk reducing risk actions on eBay by 70% and increasing profitability by 2x. • Defined risk criteria to double eligible base or the UK Debit card product with low losses • Assigned as the EMEA Risk lead, rolled out response to mitigate risk exposure across PIGS countries• Implemented controls to manage risk exposure through faster payments for UK.• Appointed as EMEA Risk Management lead into legal and compliance steering committee for all risk related adverse actions which generated regulatory scrutiny.

• Ground up’ build of Account level Risk Monitoring in EU to seller mitigate fraud and seller credit risk through development of infrastructure, tools, policies, risk mitigation levers/collateral options • EMEA's representative and conduit into the Global Seller Risk Management team function.• Appointed lead of a Pan EMEA wide business initiative to improve 'work life balance across all business functions- which achieved high employee NPS uplift • Devised highly targeted loss reduction strategies across Europe against SME's & casual sellers.• Aligned with EU Banking Regulators to agree proposals to abolish blanket risk hold treatments

• Primary focus was to develop, implement and ensure adherence and oversight to credit policy across 700k accounts, $100k-$10M line sizes 9 countries for Citigroup’s Diners Club Europe’s Merchant Acquiring business and Commercial Cards portfolio’s • Member of extended pre-audit review team. Performing risk reviews against other business lines at Citi • Core activities covered; Underwriting, Risk acceptance criteria development, Portfolio Management strategies, MIS and analytics, Collections, product profitability, write offs, Internal controls and self-assessment development & adherence. • Gapping and implementation and adherence to new global policy standards across portfolios

• Underwriting and Corporate Portfolio Management- Review of companies seeking various unsecured corporate credit facilities. This involved full commercial risk reviews- analysis of financial statements, market, payment performance, public rating and credit line assignment. • Set up of low credit commercial scoring for Underwriting across the Diners EU business• Vendor counter party assessment, collection agencies strategy operational and credit risks