• Collaborated with partners across HR to align services and processes, offering constructive credible challenge to facilitate optimal decision-making for Line of Businesses, resulting in 20% improvement in process efficiency.• Cultivated and nurtured robust relationships with key stakeholders, including Enterprise Service Governance Office (ESGO), HR Business Process Management, HR Control Team, Finance, and Business Continuity Planning (BCP).• Worked closely with ESGO to comprehend service delivery requirements, changes, and attestation deliverables within HR's service catalog, achieving a reduction in audit findings by 30%.• Applied Human-Centered Design (Design Thinking) and business architecture expertise, particularly in service and process management, to develop and sustain business asset infrastructure.• Orchestrated the integration of upstream and downstream processes and services within the Human Resources domain.• Provided guidance to HR Leaders and project participants on service catalog standards and best practices.• Managed end-to-end planning, tracking, communication, documentation, and execution of Resolution and Recovery Planning (RRP) including identification of ‘Key Roles’ and HR Strategy, leading to a 50% faster response time during critical incidents.• Advocated for a service management mindset within HR, promoting awareness and coaching service owners and managers in their roles and responsibilities, and collaborating with other enablement teams like Business Process Management (BPM).• Oversaw onboarding of service-based roles and ensured attestation to uphold connections to BCP Function, Cost Centers, and other service components (personnel, systems, third-party vendors & facilities).

• Created detailed process maps and documentation for core HR functions, facilitating better training and onboarding of HR Services, and ensuring compliance with regulatory standards.• Introduced automated workflow solutions for HR operations, which reduced manual tasks by 50% and increased data accuracy and compliance.• Led business asset change management initiatives for the adoption of new HR technologies, resulting in a seamless transition with a 95% user adoption rate and minimal disruption to ongoing operations.• Conducted workflow analysis and optimization of, resulting in a streamlined Recovery & Resolution Planning process that cut average time to identify critical role by 20%.• Managed multiple cross-functional projects aimed at transforming HR processes, delivering all projects on time and achieving projected performance improvements.

• Provided strategic direction for Talent Development, Employee Review & Succession Planning, Performance Management, Compensation & Benefits, and Risk Mitigation, leading to a 42% increase in employee retention.• Oversaw the effective management and delivery of Compensation and Benefits (C&B) activities, including new hire offers, promotions, salary revisions, remuneration surveys & reward programs, job evaluations, budgets, and retirement benefits.• Created Data Metrics, Analytics, and Dashboards to evaluate the effectiveness of change management strategies, resulting in a 25% improvement in operational efficiency and reduced redundancies.• Collaborated with line management, the law department, and other HRBPs to identify and implement appropriate actions and internal investigations.• Monitored pay systems, managed staffing needs with cost controls, and ensured alignment of policies and practices.• Established and developed the HR Shared Services Team as a Jr. HR Business Partner, effectively managing HR Controls, Audits, Policies, and Practices.

• Led the implementation of a customized HRIS Case Management System for ER issues as a Project Lead, including end user testing, system configuration changes, problem resolution, enhancements, and upgrades.• Managed employee benefits comprehensively, covering Health & Life Insurance, Medical Policy, Tools of Trade, Benefit Vehicles, Provident fund, and Gratuity Entitlements.• Ensured the successful implementation of ER activities and actions.• Actively participated in Annual Remuneration & Benefits Surveys by Mercer, Hay Group, and PWC.• Led the Mercer Salary Survey in 2018 to enhance organizational compensation in alignment with benchmark companies in the Healthcare and Economic Development sectors.• Developed a Competency-based Training Framework for High Potentials and the Executive Leadership Team (ELT), formerly known as Business Heads, focusing on enhancing skills and capabilities.

• Successfully conducted Organizational Right Sizing for a 700-employee layer at PMI.• Collaborated as HR Business Partner for International Assignees, all senior management members (C-Suite).• Coordinated with third-party suppliers and local providers (payroll, tax, social security, 401K, immigration, etc.) to ensure compliance with local and expatriate policies and processes.• Managed "Reward and Recognition Programs" and compliance procedures, including issuing warnings and terminations.• Played a key role in business process re-engineering, cultural transformation, and change management by closely collaborating with PMI's Shared Service Centers worldwide.• Supported process alignment with Global Compensation & Benefits teams, Shared Service Centers (SSC), and Center of Expertise (COE).

• Oversaw the end-to-end recruitment process for various business functions.• Developed three-year Long-Range Plans and implemented controls for efficient administration of employee benefits.• Coordinated with the Center of Expertise team in the Philippines for new employee onboarding in PMI's HRMS portal, auditing hiring tickets in SAP, generating employee numbers through SAP & internal HCM cloud model, and communicating logistics to Line Managers.• Restructured the new assignee onboarding program, reducing lead times through close coordination with key stakeholders, enhancing process efficiency, and boosting customer satisfaction.

HR Generalist

Talent Acquisition / Executive Search

Successfully Organized Training Conferences in 5 majors cities of Pakistan on the subject of providing the youth with the paraphernalia of leading a successful life in all parts of the society, without forming discrimination of the basis of geographical or ethnic backgrounds.

IDEAS 2008 (International Defense Exhibition and Seminars)

Talent Acquisition / Executive Search