Faraz Khan Email & Phone Number

Greater Toronto Area, Canada

Leadership: Lead various teams of 60+ sales and collections professionals across Greater Toronto/ Hamilton Area Develop and execute regional sales strategies that align with corporate objectives, resulting in increase in regional sales revenue. Sales Performance: Drive growth in new business acquisition and successfully manage a portfolio worth $100 million. Implemented a streamlined sales process that improved sales cycle efficiency. DEI(Diversity, Equity, Inclusion): Chairperson of an ERG… Show more Leadership: Lead various teams of 60+ sales and collections professionals across Greater Toronto/ Hamilton Area Develop and execute regional sales strategies that align with corporate objectives, resulting in increase in regional sales revenue. Sales Performance: Drive growth in new business acquisition and successfully manage a portfolio worth $100 million. Implemented a streamlined sales process that improved sales cycle efficiency. DEI(Diversity, Equity, Inclusion): Chairperson of an ERG called CIRCLE. Directed & helped in providing an Inclusive work environment for all team members who belonged to different ethnic backgrounds, nationalities & preferences. Collections Management: Oversee collections operations, achieving reduction in days sales outstanding (DSO) and improving overall collections efficiency. Developed and deployed best practices for debt recovery, reducing overdue accounts & controlling loss rates. Team Development: Mentor and train sales and collections teams, fostering a competitive & a high-performance culture. Conduct regular performance reviews, set clear goals, and implement training programs that increased team productivity year over year & cultivated talent & bench strength for the Division. Client Relations: Build and maintain strong relationships with key clients, resolving issues swiftly and ensuring high levels of client satisfaction such as zero customers complaints for six months. Achieved visible improvement in client retention rates & 4.9 stars google score. Data Analysis: Utilize CRM and data analytics tools such as MicroStrategy & Sales Force to monitor sales performance, identify trends, and make data-driven decisions. Implemented reporting systems that improved visibility into sales metrics and collection efficiency. Budget Management: Manage regional budgets, ensuring efficient allocation of resources and adherence to financial targets. Achieved budgetary goals while supporting strategic growth initiatives. Show less

British Columbia

• Sales Leadership: Led a team of 6 sales representatives, setting performance targets and implementing strategies that resulted in a 40% increase in annual sales.• Performance Metrics: Monitored key performance indicators and utilized sales forecasting to drive business decisions. Enhanced sales reporting processes, providing actionable insights that improved sales outcomes.• Client Acquisition: Successfully expanded client base, leveraging networking and relationship-building skills… Show more • Sales Leadership: Led a team of 6 sales representatives, setting performance targets and implementing strategies that resulted in a 40% increase in annual sales.• Performance Metrics: Monitored key performance indicators and utilized sales forecasting to drive business decisions. Enhanced sales reporting processes, providing actionable insights that improved sales outcomes.• Client Acquisition: Successfully expanded client base, leveraging networking and relationship-building skills to secure new business opportunities.• Training & Development: Developed training materials and conducted workshops to enhance sales skills and product knowledge among team members, leading to a significant increase in team performance. Helped generate new managers & talent for the company. Show less

Brampton, Ontario, Canada

• Collections Oversight: Supervised a team of collectors, managing daily operations and ensuring compliance with collection policies and procedures. Achieved significant improvement in collection/ loss rates.• Process Improvement: Streamlined collections processes and implemented new strategies that reduced the average time to collect overdue accounts.• Reporting & Analysis: Provided detailed reports on collection activities and results, offering recommendations for process enhancements… Show more • Collections Oversight: Supervised a team of collectors, managing daily operations and ensuring compliance with collection policies and procedures. Achieved significant improvement in collection/ loss rates.• Process Improvement: Streamlined collections processes and implemented new strategies that reduced the average time to collect overdue accounts.• Reporting & Analysis: Provided detailed reports on collection activities and results, offering recommendations for process enhancements and contributing to strategic planning. Show less

Etobicoke, Ontario, Canada

• Helped hundreds of customers with their mortgage & financial needs. Secured top sales wards in the company.• Established payment priorities according to credit terms and interest rates to reduce clients' overall costs.• Updated credit and loan files.• Worked with clients to identify financial goals and to find ways of reaching those goals.• Prepared weekly, monthly, and quarterly reports of loan activity.• Contacted borrowers with delinquent accounts to obtain payment in… Show more • Helped hundreds of customers with their mortgage & financial needs. Secured top sales wards in the company.• Established payment priorities according to credit terms and interest rates to reduce clients' overall costs.• Updated credit and loan files.• Worked with clients to identify financial goals and to find ways of reaching those goals.• Prepared weekly, monthly, and quarterly reports of loan activity.• Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.• Handled customer complaints and took appropriate action to resolve them. Show less