Syed Faraz Ali Shah. Email & Phone Number

Karachi, Pk

• Overseeing and managing the organization’s IT infrastructure, including networks, servers, storage, security, and applications.• Planning, designing, and implementing technology solutions to meet business needs and ensuring that all systems and applications run smoothly and efficiently.• Managing a team of IT professionals supporting and maintaining the organization's IT infrastructure.• Establishing and enforcing IT policies and procedures to ensure compliance with industry standards, regulations, and best practices.• Managing the organization's IT budget and ensuring that spending is optimized and aligned with business objectives.• Providing strategic guidance and recommendations to senior management on IT infrastructure issues and trends.• Developing disaster recovery and business continuity plans to ensure critical systems and data are protected and available during a disruption.• Ensuring the security of the organization's data and systems, including managing firewalls, intrusion detection and prevention strategies, and other security technologies.• Ensuring that all IT infrastructure components are up to date, including hardware, software, and operating systems.• Managing vendor relationships and contracts for IT infrastructure components and services.• Maintaining up-to-date documentation of the organization's IT infrastructure and ensuring that knowledge is shared among team members.• Leading or contributing to IT infrastructure projects, including planning, design, implementation, and testing.• Providing technical support and troubleshooting assistance to end-users and ensuring that all issues are resolved promptly and effectively.

• Administer, configure, and maintain physical and virtual servers across multiple operating systems, including Windows Server and Linux.• Monitor server performance and capacity and implement changes to optimize server usage and availability.• Install and configure server hardware, software, and applications, ensuring compatibility and reliability.• Manage server backups and disaster recovery procedures, including regular testing of backups and recovery procedures to ensure data integrity and recoverability.• Implement and maintain server security measures, including firewalls, antivirus, and intrusion detection/prevention systems.• Assist with network infrastructure design and implementation, including VLANs, routing, and switching.• Provide technical support for server-related issues to internal teams and external customers, including troubleshooting and resolving issues.• Manage Active Directory, including user and group management, domain controllers, and Group Policy Objects.• Implement and maintain server monitoring and management tools, such as System Center Operations Manager or PRTG.• Ensure compliance with IT policies and regulations, including data security, privacy, and audit requirements.• Maintain documentation of server infrastructure, including server configurations, changes, and maintenance procedures.• Collaborate with other IT teams, such as networking and security, to ensure seamless integration and operation of IT systems.• Train and mentor junior staff members on server administration best practices and technical procedures.• Participate in IT infrastructure planning and budgeting processes, identifying opportunities for server-related enhancements and improvements.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to technical support tickets via phone, email, or other communication channels and provide timely resolution or escalation as needed.• Monitor and maintain the computer systems, networks, and related infrastructure of the organization.• Troubleshoot network and system problems, diagnosing and solving hardware or software faults.• Install and configure computer hardware, software, systems, and applications as per business requirements and policies.• Perform regular maintenance activities including patching, updating, and upgrading systems, software, and hardware components.• Collaborate with other IT teams and vendors to plan, design, and implement new IT projects, initiatives, and solutions.

Karāchi, Sindh, Pakistan

• Managing, troubleshooting, installing and supporting Windows operating systems on servers and client PCs.• Creating accounts and providing access rights to business users at shared file servers.• Facilitating, supporting, and implementing policies related to internet usage.• Troubleshooting and resolving WAN and LAN connectivity problems.• Monitoring, administering and diagnosing WAN links using approved network monitoring tools.• Implementing new network functionalities and enhancements.• Diagnosing, detecting, and rectifying problems related to network service providers.• Providing timely support related to SAP SD Reversal to resolve routine user queries.• Working on private cloud computing configuration on VMware vSphere 5.0.• Installing and supporting Oracle servers and applications.• Successfully implemented ITAM Module on ManageEngine Asset Explorer.• Documentation Digitalization on SharePoint.• Designed and implemented a LAN network expansion plan for a large enterprise organization by adding more switches on every floor.• Improved network connectivity, increased bandwidth availability, and reduced congestion, resulting in a more efficient and reliable network.• Completed the project on time and within budget, ensuring minimal end-user disruption.• Conducted thorough testing and troubleshooting to ensure the new switches were integrated seamlessly with the existing network infrastructure.• Provided ongoing maintenance and support to ensure the continued optimal performance of the network.

Karāchi, Sindh, Pakistan

• To produce quality data as per daily targets.• To remove errors in product data and get it QC passed in less than 2 days.• To follow product extraction standards during production as set by Level-IV CE.• To suggest improvements in product data development.• To help and maintain a positive working relationship with team members.• Maintain communicated KPI.

Karāchi, Sindh, Pakistan

• Giving Broadband technical support related to the HFC network.• Respond to customer inquiries via phone, email, or chat and provide assistance with technical issues.• Troubleshoot and resolve technical problems related to the ISP services, such as internet connectivity, email, and Wi-Fi connections.• Escalate issues to the technical team when necessary and follow up with the customers until the issues are resolved.• Document customer inquiries, issues, and resolutions in our customer service management system.• Continuously learn and keep up-to-date with the latest products, services, and technologies offered by the ISP.• Assist with the creation and maintenance of technical support documents and user manuals.• Collaborate with other departments such as sales and marketing to enhance the customer experience.• Provide input and feedback to improve our products and services based on customer needs and feedback.

Master Of Business Administration (Mba), Management Information Systems

The degree is verified by Higher Education Commission (HEC).

Bachlor Of Computer Science, Computer Science

The degree is verified by Higher Education Commission (HEC).