Oracle FusionFinancial Planning and Budgeting:• Collaborating with the management team to develop and manage the organization's sector annual budget.• Monitoring and analyzing financial performance against budgeted targets and providing regular reports to management.• Assisting in forecasting financial projections and developing financial strategies to support the organization's mission and objectives.Grant and Funding Management:• Identifying and applying for grants… Show more Oracle FusionFinancial Planning and Budgeting:• Collaborating with the management team to develop and manage the organization's sector annual budget.• Monitoring and analyzing financial performance against budgeted targets and providing regular reports to management.• Assisting in forecasting financial projections and developing financial strategies to support the organization's mission and objectives.Grant and Funding Management:• Identifying and applying for grants, government funding, and other sources of revenue to support the organization's programs and services.• Monitoring grant compliance and ensuring accurate financial reporting to funding agencies.• Managing the financial aspects of grant budgets, including tracking expenses and ensuring funds are utilized appropriately.Financial Reporting and Analysis:• Preparing accurate and timely financial reports, including income statements, balance sheets, and cash flow statements, for internal stakeholders and board members.• Conducting financial analysis to identify trends, patterns, and areas for financial improvement.• Providing financial insights and recommendations to management and the board of directors to support strategic decision-making.Donor and Fundraising Management:• Collaborating with the fundraising team to develop and implement fundraising strategies and campaigns.• Tracking and managing donor contributions, ensuring accurate recording and appropriate acknowledgments.• Providing financial information and reports to donors as requested and ensuring transparency and accountability in financial matters.Compliance and Regulatory Requirements:• Ensuring compliance with financial regulations, nonprofit accounting standards, and reporting requirements.• Managing tax filings, including Sales Tax, Service Tax, FBR Portal, and ensuring adherence to nonprofit governance and financial policies.• Working closely with auditors and ensuring successful completion of annual audits or reviews. Show less

Financial Analysis:• Assisting in financial analysis and reporting processes, including preparing financial statements, conducting variance analysis, and identifying trends or areas for improvement.• Supporting the finance team in evaluating financial performance, identifying cost-saving opportunities, and making recommendations for financial decisions.Budgeting and Forecasting:• Assisting in the preparation of budgets and forecasts, collaborating with different departments to… Show more Financial Analysis:• Assisting in financial analysis and reporting processes, including preparing financial statements, conducting variance analysis, and identifying trends or areas for improvement.• Supporting the finance team in evaluating financial performance, identifying cost-saving opportunities, and making recommendations for financial decisions.Budgeting and Forecasting:• Assisting in the preparation of budgets and forecasts, collaborating with different departments to gather relevant information and ensure accuracy.• Participating in the monitoring and tracking of budgetary performance, investigating any discrepancies, and providing timely reports to management.Accounts Payable and Receivable:• Assisting with accounts payable tasks, such as verifying invoices, processing payments, and reconciling vendor statements.• Supporting accounts receivable activities, including generating invoices, monitoring customer payments, and following up on overdue accounts.Financial Control and Compliance:• Assisting in maintaining financial controls and compliance with regulatory requirements and internal policies.• Participating in audits, both internal and external, by preparing necessary documentation, conducting data analysis, and ensuring accurate financial records.Financial Systems and Processes:• Supporting the implementation and maintenance of financial systems and processes, including data entry, updating records, and generating financial reports.• Assisting in identifying areas for process improvement, streamlining workflows, and enhancing overall efficiency within the finance department.Ad hoc Financial Projects:• Assisting the finance team with special projects or initiatives, such as pricing analysis, investment evaluations, or cost-saving initiatives.• Participating in cross-functional teams to provide financial insights and support for strategic decision-making. Show less

Financial Data Entry and Bookkeeping:• Assisting with the accurate recording of financial transactions, such as invoices, receipts, and payments, into accounting software or systems.• Maintaining financial records and ensuring they are up to date, organized, and compliant with accounting standards.Accounts Payable and Receivable:• Supporting the accounts payable process by verifying and processing supplier invoices, preparing payment runs, and reconciling vendor statements.•… Show more Financial Data Entry and Bookkeeping:• Assisting with the accurate recording of financial transactions, such as invoices, receipts, and payments, into accounting software or systems.• Maintaining financial records and ensuring they are up to date, organized, and compliant with accounting standards.Accounts Payable and Receivable:• Supporting the accounts payable process by verifying and processing supplier invoices, preparing payment runs, and reconciling vendor statements.• Assisting with accounts receivable tasks, including generating customer invoices, monitoring payments, and following up on outstanding balances.Financial Reporting and Analysis:• Assisting in the preparation of financial statements, such as income statements, balance sheets, and cash flow statements, ensuring accuracy and adherence to accounting principles.• Conducting basic financial analysis, including variance analysis, trend analysis, and ratio calculations, to support decision-making and financial planning.General Ledger Maintenance:• Assisting with general ledger maintenance, including recording journal entries, reconciling accounts, and analyzing discrepancies.• Assisting with month-end and year-end closing procedures, such as accruals, prepayments, and adjusting entries.Payroll Administration:• Supporting payroll processing, including maintaining employee records, calculating and processing salaries, and ensuring compliance with tax and statutory deductions.Compliance and Audit Support:• Assisting with compliance-related tasks, such as VAT returns, tax filings, and regulatory reporting.• Participating in internal and external audits by preparing necessary documentation, conducting data analysis, and assisting with audit requests. Show less

Call Monitoring and Evaluation:• Conducting regular monitoring and evaluation of calls handled by call center agents to assess the quality of customer interactions.• Using predefined criteria and metrics to evaluate agent performance, including call handling, adherence to scripts, customer service skills, and compliance with company policies and procedures.• Providing feedback to agents on their performance, highlighting areas of improvement, and offering coaching or training as… Show more Call Monitoring and Evaluation:• Conducting regular monitoring and evaluation of calls handled by call center agents to assess the quality of customer interactions.• Using predefined criteria and metrics to evaluate agent performance, including call handling, adherence to scripts, customer service skills, and compliance with company policies and procedures.• Providing feedback to agents on their performance, highlighting areas of improvement, and offering coaching or training as needed.Quality Assurance Framework Development:• Developing and implementing a quality assurance framework that outlines the standards, guidelines, and expectations for customer interactions.• Defining key performance indicators (KPIs) and quality metrics to measure and evaluate agent performance and overall call center quality.Coaching and Training:• Conducting coaching sessions and delivering training programs to call center agents based on quality assessment findings.• Providing to agents with guidance and best practices to improve their customer service skills, call handling techniques, and adherence to company policies.• Collaborating with team leaders and supervisors to develop customized training plans for individual agents or teams based on performance gaps.Process Improvement and Feedback Loop:• Collaborating with cross-functional teams, such as operations, training, and technology, to address identified issues and implement process improvements.• Providing feedback and recommendations to management and other stakeholders on call center performance, customer trends, and opportunities for enhanced service delivery.Compliance and Quality Standards:• Ensuring adherence to regulatory requirements, industry standards, and company policies within the call center environment.• Keeping up to date with industry best practices, quality frameworks, and evolving customer expectations to ensure ongoing quality improvement. Show less