Product Owner of ABHA PHR App and Arogya Setu 2.0 (ABDM Infrastructure)• Team Collaboration: Collaborated with cross-functional teams (UX, Product, Tech) within the ABDM PMU to create and implement new use cases across web, mobile, and native app platforms, ensuring a consistent user experience.• Analytical Prioritization: Used analytical methods to focus on high-impact solutions for identified problems, delivering maximum value to citizens.• Objective Translation: Translated users and organisations goals into measurable results throughout the product life cycle, tracking progress effectively.• Testing and Optimization: Conducted functional and A/B tests using tools to enhance features, maximize product value, and improve the user experience.• Experiment Communication: Translated experiment findings into user stories and criteria for smooth implementation by development and QA teams.• Efficiency Assurance: Led scrum ceremonies and processes to ensure high-quality and timely deliveries.• Agile Mindset: Experienced in agile methodologies like Scrum for efficient collaboration and development.• User Story Writing: Skilled in crafting clear user stories for effective team communication.• Tracking Tools Familiarity: Proficient in tools like Tableau, JIRA, and Google Analytics for informed decision-making.• API Endpoint Understanding: Understanding of API endpoints, advantageous for seamless data exchange in feature development.• Benchmarking: Conducted benchmarking for PHR applications by comparing various PHRs available in the Indian market.• Feature Identification: Identified new features for ABDM tools network operations through functional product management.• Issue Analysis: Analysed product-specific issues and the most frequently reported issues across building blocks.• Customer Journeys • Platform as a Service (PAAS) • Digital Health • Team Management • Growth Strategies • Product Management • User Experience (UX)

Project Details: Ayushman Bharat Digital Mission (ABDM)Client: National Health Authority (NHA) | Ministry of Health & Family Welfare (Government of India)Title: Ayushman Bharat Digital Mission (ABDM)Description: Leading the monumental digital transformation project in the Indian healthcare sector, ABDM aims to bridge healthcare stakeholder gaps via digital highways.Role & Responsibilities:Functional Team Leadership:Lead the Functional team for ABHA PHR App and HIECM Building Blocks within ABDM Ecosystem.Development & Product Management:Discuss changes, release schedules, customer issues, and team assignments with development and product management processes.Escalate concerns as needed.Coordination & Post-Deployment:Regularly coordinate with the Development and Testing teams to address post-deployment issues.Requirements & Interaction:Possess experience in reviewing FRS and SRS documents.Engage in client interactions to gather requirements and understand needs.Review workflows, wireframes, and mock-up screens.Stakeholder Management:Skillfully manage stakeholders through consultations and effective communication.Supply Chain Management:Contribute to Supply Chain Management Solutions, particularly in Track and Trace systems.Digital Transformation Consulting:Offer expertise in Digital Transformation Consulting, spanning strategy roadmaps, operations, and Program Management across India.Quality Assurance & Reporting:Review Test plans and Test cases, ensuring their comprehensiveness.Conduct User Acceptance Testing (UAT) and prepare Bug Reports for the leadership team.Maintain a detailed testing report based on priority for review meetings.

Successfully served as a Product Manager at Entero Healthcare, specializing in healthcare products.Led the entire lifecycle of healthcare products, from ideation to launch and ongoing enhancements.Conducted in-depth market analysis to identify industry trends, customer needs, and competitive landscape.Collaborated closely with medical experts, designers, and developers to create solutions aligned with healthcare requirements.Translated complex healthcare regulations and standards into clear product specifications.Developed and executed product roadmaps, incorporating user feedback and business goals.Acted as a liaison between technical and non-technical teams, ensuring effective communication.Led cross-functional teams through design, development, testing, and deployment phases.Regularly engaged with healthcare providers to gather insights, validate solutions, and refine features.Managed project schedules, budgets, and resources while maintaining quality standards.Prioritized features based on clinical impact, user needs, and market demand.Conducted rigorous user acceptance testing (UAT) to ensure products met healthcare standards.Addressed compliance and security requirements to ensure products met healthcare regulations.Analyzed usage data and customer feedback to drive continuous product improvements.Demonstrated a deep understanding of healthcare workflows, patient safety, and data privacy.Proficiently utilized tools like Jira and Zoho for project management and collaboration.

Excelled as an Associate Manager at Entero Healthcare for 2 years, specializing in healthcare operations.Played a pivotal role in overseeing and optimizing healthcare processes within a dynamic environment.Assisted in leading cross-functional teams, ensuring smooth collaboration and project execution.Supported the development and implementation of strategic initiatives to enhance healthcare services.Coordinated with healthcare professionals, IT teams, and stakeholders to achieve operational goals.Conducted regular performance evaluations and provided constructive feedback to team members.Managed schedules, resources, and budgets to meet healthcare project timelines.Monitored and analyzed key performance metrics to identify areas for process improvement.Assisted in the development of training programs to enhance team skills and knowledge.Collaborated with senior management to define and execute healthcare strategies.Played a crucial role in maintaining compliance with healthcare regulations and quality standards.Demonstrated strong leadership skills, problem-solving abilities, and a deep understanding of healthcare dynamics.Utilized tools like Microsoft Office and project management software to streamline operations.Fostered a culture of continuous improvement, innovation, and patient-centered care.

Worked as a Business Analyst at Ordergenie Synergy Pvt. Ltd. for 1 year.Contributed to the analysis and optimization of business processes to enhance efficiency.Collaborated closely with cross-functional teams to gather, document, and analyze business requirements.Conducted thorough gap analysis to identify discrepancies between current and desired business processes.Played a key role in client interactions, understanding their needs, and translating them into functional specifications.Assisted in the development of comprehensive business requirement documents (BRDs) and user stories.Facilitated communication between stakeholders, developers, and testers to ensure smooth project execution.Supported the creation and review of test plans, test cases, and user acceptance testing (UAT) procedures.Delivered regular updates to the project team, addressing any evolving requirements or changes.Maintained clear and accurate documentation throughout the project lifecycle.Utilized software tools like Jira for effective project management and tracking.Played a critical role in shaping the successful implementation of projects and solutions.Demonstrated strong analytical skills, attention to detail, and a deep understanding of business processes.

Served as an Information Developer at Ascezen Consulting Private Limited for 4 years and 9 months.Played a key role in creating and structuring technical documentation for various projects.Translated complex technical concepts into clear, user-friendly documentation and guides.Collaborated closely with subject matter experts, engineers, and designers to gather information.Developed user manuals, technical guides, online help systems, and knowledge base articles.Ensured documentation accuracy, consistency, and adherence to industry standards.Used tools like Microsoft Word, Adobe FrameMaker, and MadCap Flare to create documentation.Contributed to creating visually engaging diagrams, screenshots, and illustrations.Conducted thorough reviews and updates to documentation to reflect software changes and updates.Assisted in maintaining a comprehensive and up-to-date library of technical resources.Worked on multiple projects simultaneously, managing deadlines and priorities effectively.Played a critical role in enhancing user experience through clear and accessible documentation.Demonstrated excellent written communication skills and attention to detail.Collaborated with cross-functional teams to understand technical nuances and requirements.Played a vital role in ensuring end-users could effectively understand and use software products.

Led successful planning, execution, and delivery of IT projects within defined budgets and timelines.Coordinated cross-functional teams, assigning tasks, and ensuring smooth communication.Managed project scope, identified risks, and developed effective mitigation strategies.Established project milestones, monitored progress, and reported updates to stakeholders.Collaborated closely with clients to gather requirements, align expectations, and provide regular updates.Utilized project management tools like Microsoft Project and Trello to track tasks and timelines.Conducted regular team meetings to discuss progress, address challenges, and ensure alignment.Proactively managed project changes, scope creep, and any deviations from the project plan.Worked closely with developers, designers, and QA teams to ensure deliverables met quality standards.Communicated project priorities, goals, and expectations to team members and stakeholders.Maintained detailed project documentation, including schedules, budgets, and issue logs.Demonstrated strong leadership skills, problem-solving abilities, and a proactive approach.Successfully balanced competing priorities and managed client expectations.Contributed to a collaborative and results-oriented project management culture.Achieved project objectives while fostering a positive and productive team environment.