Being in the retail and hospitality industries for more than 9 years, I have proven to be a champion in customer service through maintaining excellent service delivery, effective complaint management and issue resolution by using product and service knowledge, as well as strengthening relationships and exceeding customer expectations resulting to patronage and trust to the organisation I represent. Likewise, I have proven my high capability to develop strong working relationships with stakeholders, management and customers. Aspiring to obtain an employment in line with a customer service position, I intend to utilise my abilities and insights from previous experiences along with quick-learning capability, excellent communication, organisational and problem-solving skills to be productive and more competent in performing any assigned tasks whilst maintaining quality and high standards of output. Moreover, I offer significant competence in multitasking, time-management, organisation and problem-solving. Aside from my strong commitment to high quality output, I am capable of managing multiple and concurrent delegations whilst maintaining exceptional work ethic and standards of service required in every undertaking. Prioritising the provision of appropriate and prompt solutions, I handle customer inquiries, issues, and complaints to ensure high customer satisfaction for the company I work with whilst driving performance and growth, achieving positive results and contributing to continued success. With my ability to focus and remain calm, I am able to work effectively in a fast-paced environment and under pressure. I also possess exceptional interpersonal skills combined with optimism and collaborative attitude that enable me to work with members of an organisation which are demonstrable through diplomacy and professionalism when dealing with internal and external stakeholders. These qualities are essential in understanding and surpassing the challenges, which can be resolved, to achieve success.