Faraz Sharief personal email
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Ten+ years of rich, sound and diversified experience in the field of Telecom/Voice/Unified Communications and delivering executive briefings and technical presentations.A subject matter expert and trusted technical professional with proven track record of repeated success.Has experience with very large scale and complex communication system architecture , applications , vertical market solutions, customers, partners and competitive products.Highly motivated and dynamic individual with expertise of implementation, support, troubleshooting and ongoing maintenance of Avaya Voice / Contact Center Components.Excellent leadership qualities, a highly motivated, dynamic team player, self-starter and able to maintain stable performance and daily workflow management under pressure.Specialties: Unified Communications & SME Portfolio:-• Avaya Aura Communication Manager• Avaya Aura Communication Manager Messaging • Avaya Aura System Platform• Avaya Aura Session Manager• Avaya Aura System Manager• Avaya Aura MES (Mid-Size Solution)• Call Accounting Software• Avaya IP Office• Avaya IP & SIP Endpoints• Cisco Unified Communication Manager (CUCM)• Genesys (GVP & Framework) SolutionContact Center Portfolio:-• Avaya Aura Contact Center (AACC)• Avaya Call Management System (CMS)• Avaya Call Center Elite• Avaya Aura Experience Portal• Proactive Outreach ManagerCall Recording Portfolio:-• AVAYA WFO• NICE• Witness• Telstra Call Parrot• Globitel• Cybertech• Logfinity
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Head Of Professional ServicesPronet Pvt. Ltd.Pakistan
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Head Of Professional ServicesPronet Pvt. Ltd. Apr 2019 - PresentPakistan -
Senior Manager Professional ServicesPronet Pvt. Ltd. Dec 2016 - Apr 2019Karachi• Interface with customer on daily basis • Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and product deployment.• Help develop and maintain intellectual capital within the Professional Services Department• Maintain technical proficiency through self-training or formal training• Help identify and develop new clients and Professional services… Show more • Interface with customer on daily basis • Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and product deployment.• Help develop and maintain intellectual capital within the Professional Services Department• Maintain technical proficiency through self-training or formal training• Help identify and develop new clients and Professional services offerings• Provide knowledge sharing throughout the Professional services team• Mentor consultant peers in new techniques, tools and other job skills• Manage simultaneous projects Show less
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Manager TechnicalApollo Telecom (Pvt.) Ltd Nov 2011 - Dec 2016Responsibilities:• Manage team for ongoing support, implementation tasks• Deliver training to customers• Support Sales staff in pre-sales tasks• Deliver Presentations to Customer -
System EngineerApollo Telecom (Pvt.) Ltd Apr 2008 - Nov 2011Karachi, PakistanResponsibilities:• Implementation• Support
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Support EngineerAmfco International Pvt. Ltd. Mar 2006 - Apr 2008
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Asst. Project ManagerAmfco International Apr 2006 - Mar 2008Job Responsibilities: Worked on Disaster Recovery & Backup Software of Bakbone (NetVault) Load, check and manage the computer data tapes for backup. Installed Storage Center servers. Integrate the VLS (Voice Logging Systems) in call centers industry to prospective clients. Install, troubleshoot and upgrade the VLS in data and call centers.
Faraz Sharief Skills
Faraz Sharief Education Details
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Electronics -
Govt. College Forman Nazimabad In First DivisionPre-Engineering Group -
S.M.Public Academy School NazimabadScience Group
Frequently Asked Questions about Faraz Sharief
What company does Faraz Sharief work for?
Faraz Sharief works for Pronet Pvt. Ltd.
What is Faraz Sharief's role at the current company?
Faraz Sharief's current role is Head Of Professional Services.
What is Faraz Sharief's email address?
Faraz Sharief's email address is f_****@****ail.com
What schools did Faraz Sharief attend?
Faraz Sharief attended Sir Syed University, Govt. College Forman Nazimabad In First Division, S.m.public Academy School Nazimabad.
What skills is Faraz Sharief known for?
Faraz Sharief has skills like Telecommunications, Telephony, Integration, Unified Communications, Avaya, Voip, Cisco Technologies, Management, Ip, Switches, Troubleshooting, Call Center.
Not the Faraz Sharief you were looking for?
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FARAZ AHMED SHARIEF
Passionate Junior Servicenow Developer Intern At Truglobal | Alumnus Of Hkbk College Of EngineeringBengaluru -
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Faraz Sharief
Bca Gradugate, Open To Work At Technical Domain Specifically Customer SupportBengaluru -
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