Clients: BMW, TD (Canada & US), SickKids, Royal Canadian Mint & Canada Goose

Successfully supported the Account Management, Data Ops, Fulfilment and Call Centre team deliver exception client experiences in:• Campaign Management: Proofread email creative before test blast│Create meta-data forms│Call centre script analysis and daily campaign servicing• Administration: Scheduled meeting requests│wrote jargon-free contact reports to document key decisions and action items│Opened and maintained docket lists• Organization: Managed filing system containing confidential information│Organized over 150 campaign samples• Projects: Presented a competitor intelligence analysis│developed and managed seeding workflow for quality control│analyzed data capture methods in print, website and call centreClient: Janssen BiotechBrands: Remicade, Zytiga, Simponi and Stelara

• Managed and organized a team of 5 for daily operation including sales• Provide exceptional conflict resolution while dealing with customers• Report to department manager to assist in maintaining and developing operation and personnel training standards, guidelines and procedures•Process and receive delivery of merchandises and help track inventory using MS-ACCESS • Ensure products and services meet health/safety and Sobeys quality standards and train food service personnel with respect to the same

• Created, developed and launched “Get Back Alumni”- a campaign to engage inactive alumni to interact with the association• Initiated creative weekly marketing contests to continue engaging alumni members• Helped launch the alumni association’s social network page on Facebook• Implemented a continuous improvement procedure to keep the recent alumni connected Administrative Assistant• Managed a database of 95,000 graduates by establishing benchmarks and tracking systems, resulting in maintaining accuracy and efficiencies for future prospecting• Responded to student calls and followed up with appropriate solutions• Collaborated with the design team to launch an alumni benefit card resulting in increased membership• Developed a work-back schedule and production chart for tracking the Alumni Magazine “Ascent”• Provided front office reception, which included greeting students/graduates and answering the telephone in a professional manner